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ICT Department Helpdesk Traineeship
2018-05-23 14:26:03| Space-careers.com Jobs RSS
The traineeship will take place at the GSA headquarters in Janovskeho 4382, Prague 7, Czech Republic and shall last preferably from 1 September 2018 to 28 February 2019. The traineeship contract shall be concluded for 6 months, which may be extended for further 3 months maximum twice or further 6 months maximum once. The maximum duration of the contract is therefore 12 months. The GSA reserves the right, however, to conclude individual contracts according to which the traineeship commencementend will deviate from the above dates specified. The trainee will be expected to carry out the following duties under supervision Daily operation of a firstline helpdesk phone, email receiving and answering calls from the users, first quick assessment of the situation and either relay of the problem to a system administrator or take action by themselves Direct assistance to the end users, troubleshooting and practical advice Manage ticket queue to document and process user requests Support users in videoconferencing services, including maintenance of meeting rooms IT equipment Installation and configuration of user workstations Connection of network cables in the building Managing and servicing printers Indepth testing and deploying of computers andor applications Knowledge in Asset management and in Project management will be considered as an advantage The trainee will work with the following technologies Windows 7based user environments SharePoint 20102013 Exchange 2010 Microsoft Lync 2013 Symantec security tools Mobile telephones and tablets iOS, Windows Phone 8 VPN, certificates, data encryption Admission and selection criteria The traineeship is open to applicants who have not previously undertaken a traineeship at the GSA and who meet the following requirements Admission criteria Nationality of any Member State of the European Union and Norway Possess or pursue a recognised higher education degree university education or equivalent, evidencing completion of a full cycle of study, or in the case of candidates who are at the end of their studies, an official attestation from their university or school stating the marks obtained Some initial experience or specific expertise in one of the areas of work of the Agency obtained either through specialisation as part of the applicants studies for a university degree, a dissertation or other research project conducted as part of their studies or through professional experience or a previous traineeship or otherwise Thorough knowledge of English, both spoken and written and a satisfactory knowledge of another language of the European Union A clean criminal record Selection criteria Experience or studies in the area of Informatics, IT technologies or related areas Relevant technical skills for independently completing helpdesk tasks Good knowledge of IT applications and operating systems especially Microsoft technologies Windows, Office Motivation Good communication skills Ability to work in a team Ability to work under pressure and adapt to changing environment Good time management skills and proactivity Application Procedure Candidates must submit their application electronically. Their application must be composed of a signed CV in Europass format1 and a motivation letter maximum one page. Candidates are requested to send their application in English, the working language of the GSA. Applications must be sent to jobsgsa.europa.eu by 20 June 2018 at 1159 am GMT22 and the subject title of the email should include SURNAME Name ICT Traineeship. 1 httpeuropass.cedefop.europa.euendocumentscurriculumvitaetemplatesinstructions. 2 Candidates are reminded not to wait until the final days before the closing date of applications submissions. The Agency cannot be hold responsible for any lastminute malfunction due to any overflow of the mailbox.
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ict
helpdesk
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