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Enduser and Administrative Consultancy Support in SAP Financials
2016-03-02 17:10:05| Space-careers.com Jobs RSS
ACS is looking for a person to provide Enduser and Administrative Consultancy Support in SAP Financials TASKS 1. To support daytoday operation of the EUMETSAT SAP System with emphasis on SAP Financials related topics by Providing SAP application support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support. Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., plus incident resolution in case of direct enduser support, Triggering problem bugs resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely followup 2. To support the implementation of enhancements in the Financials Area by Gathering, eliciting and documenting user requirements, Documenting system requirements and issuing service requests for SAP enhancements Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Conducting verification testing for system changes system prior to user acceptance validation Coordination of system change documentation, ensuring uptodate and accurate system documentation. Providing uptodate tracking, documentation and status in respective tracking tool s for problem resolution bugs and also supportenhancements. Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users 3. To facilitate and coordinate the SAP system change management process with emphasis on SAP Financials. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum Continuous and uptodate monitoringfollowup, tracking and documentation of bugs and enhancement until closure. Continuous and uptodate monitoringfollowup of the system transport requests provided for system changes Initiating and coordinating the system change management process by providing and collecting change details and creatingissuing the related change management forms for the changes to the system functionality, Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner. 4. To support enduser related and processrelated documentation and trainings with special emphasis on SAP Financials by Highlighting end user training needs in the area of SAP Financials Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. Providing ad hoc and scheduled end user training in cooperation with the SAP Key User Group or as part of the EUMETSAT induction programme. The consultant is expected to have the following skills and experience Knowledgeexperience in accounting principles and SAP Financial concepts in areas such as GL accounting, AP, AR, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management Basic working knowledge of SAP Financials system configuration, setup and SAP system change processes Proven experience in providing SAP Financials enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials, Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process. Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal. Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors. Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence, Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall also have the ability to communicate effectively verbally and in writing prioritise, plan, and resolve conflicts consistently meet deadlines provide reliable results manage multiple assignments, and work in a team environment. Able to work effectively in English EU national or valid work permit for Germany CV in Europass format In addition to the above, the following will be considered as advantageous Basic understanding of SAP Public Sector ManagementFunds Management and SAP COPS. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.
Tags: support
administrative
financials
sap
Category:Transportation and Logistics
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