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New Scheduling Platform Gives VW Dealers Instant Service Bookings
2013-02-04 18:59:34| AutomotiveDigest.com - Automotive Industry News
Volkswagen of America is deploying Xtimes ServiceCRM to all 600+ dealers in its US network. ServiceCRM promotes a consistent and improved customer experience, is a potent source of new customers and provides a meaningful lift in appointment show rate and customer satisfaction. Currently, more than 200 Volkswagen dealers use Xtime with tremendous success, generating an average 20 new customers per month and seeing an ROI of 8-to-1. As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers. As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers, said Steven Rufo, General Manager, Service Operations, Volkswagen of America. Xtimes online service menus and scheduling platform will help our dealers gain new customers and better retain their existing ones, all while driving increased revenue and profits. We believe that Xtime fits into our future vehicle strategy and will be an integral part of our redesigned digital ownership experience as we move forward. [More...]The Article New Scheduling Platform Gives VW Dealers Instant Service Bookings appeared first on Automotive Digest.
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Category:Automotive