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Planning scandal threatens CBA customer service title

2014-10-21 19:18:50| Automakers - Topix.net

The Commonwealth Bank's financial planning scandal has hit the bank's leading position on customer service. Photo: Bradley Kanaris Commonwealth Bank of Australia is within a whisker of losing its coveted No.1 ranking for overall customer satisfaction in retail banking, with its slip in the closely watched Roy Morgan rankings coinciding with the scandal in the bank's financial advice business.

Tags: service title customer planning

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