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SAP End User Consultant
2013-04-11 20:35:39| Space-careers.com Jobs RSS
MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies. We are looking to further enhance our team by adding a SAP Enduser support consultant You will be based initially for 2 years at our clients headquarters in Darmstadt, Germany. Extension of a further 2 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The current number of Client SAP users is estimated to be around 350, including staff and consultants. SAP users are grouped into three categories Employee Self Service Users ESS. These users use ESS for both business and personal purposes, e.g. time and absence management, shopping cart. Workflow Users, who will mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. travel management, procurement requests, invoice acceptance. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP. In addition, there are a certain number of Reporting Users, who enter and run the reports through SAP Business Intelligence Systems It is not expected from the Key person to provide support in areas where high degree of specialisation is expected. It is foreseen, that the tasks of the Key person will include, as a minimum Providing first level support to Client endusers in the use of the SAP ERP and BI Reporting system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however functional support, particularly in areas supported by ESS and workflows functionality is expected, Supporting the implementation of financials related process enhancements and projects by conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a project environment and providing respective feedback. Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages. Facilitating the coordination and communication of changes in functionality to the SAP system with emphasis on Financials due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Process Expert Group and SAP consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure. Monitoring the transport requests provided for the resolution of bugs or changes to the system, Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality, Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem user error, client setup, SAP Bug, Customisation error, authorisation mistake etc., and resolving the call if direct enduser support is required, Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. Providing onetoone or classroom user trainings to EUMETSAT Users, in areas such as Employee Self Service, Basic Navigation, Reporting etc. In case of functional support requests, communicating with the SAP Key User Group, and resolving the call raised by the user. The consultant is also expected to increase his knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Your Profile The Key person is expected to have Proven experience in providing enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP for the public sector, Basic understanding of Functional Modules SAP Financials, SAP Travel Management, SAP Public Sector Management Availability Control, budgeting, reporting functionality for all Modules utilised at Client premises procurement, invoicing, travel, HR expenses, etc. Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal. Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors. Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence, Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. In addition to the above, the following will be considered as advantageous Experience of working in a public sector organisation. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. The Key person shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall also have the ability To communicate effectively verbally and in writing, To prioritise, plan, and resolve conflicts, To manage multiple assignments, and To work in a team environment. The official languages are English and French. The working language for the position is English and therefore the Key person must be able to work effectively in this language and have knowledge of the other. For more detailed information about MOLTEK go to httpwww.moltek.com
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