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SAP Enduser Support Consultant fm
2013-04-10 16:35:31| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites, ESO, Columbus Control Centre, the German Galileo Control Centre and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for an SAP Enduser Support Consultant fm at Eumetsat. Tasks The Key person will be part of the Information and Communication Technologies ICT Section within the General Services Division. The ICT Section in the General Services Division is in charge of providing corporate ICT services and infrastructure to internal users. ERP 2005 SAP modules in use at EUMETSAT are FI, CO, MM, SD, Public Sector Management, HR, Project System. EUMETSAT uses Portal technology for workflow and Employee Self Service transactions. EUMETSAT has also implemented SAP BI, including SAP Business Warehouse and SAP Business Objects to fulfil its reporting requirements. It is foreseen, that the tasks of the Key person will include, as a minimum Providing first level support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however functional support, particularly in areas supported by ESS and workflows functionality is expected. Supporting the implementation of financials related process enhancements and projects by conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a project environment and providing respective feedback Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages Facilitating the coordination and communication of changes in functionality to the SAP system with emphasis on Financials due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Process Expert Group and SAP consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure Monitoring the transport requests provided for the resolution of bugs or changes to the system Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem user error, client setup, SAP Bug, Customisation error, authorisation mistake etc., and resolving the call if direct enduser support is required Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. Providing onetoone or classroom user trainings to EUMETSAT Users, in areas such as Employee Self Service, Basic Navigation, Reporting etc In case of functional support requests, communicating with the SAP Key User Group, and resolving the call raised by the user It is not expected from the Key person to provide support in areas where high degree of specialisation is expected. Heshe is expected to increase hisher knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Essential requirements The Key person is expected to have Proven experience in providing enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP for the public sector Basic understanding of Functional Modules SAP Financials, SAP Travel Management, SAP Public Sector Management Availability Control, budgeting, reporting functionality for all Modules utilised at EUMETSAT procurement, invoicing, travel, HR expenses, etc. Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel The Key person shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall also have the ability To communicate effectively verbally and in writing To prioritise, plan, and resolve conflicts To manage multiple assignments, and To work in a team environment Desirable Skills In addition to the above, the following will be considered as advantageous Experience of working in a public sector organisation comparable to EUMETSAT Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management Other Information Must be an EU national or possess a currently valid German Work Residence Permit Starting date is 01 July 2013 To guarantee that your application is processed, please apply via our website httpwww.scisys.dewhereweworkspacecareersspacejobs.html
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