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SAP MMSD Support
2014-03-24 13:40:32| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services to spacecraft operators and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving other ESA sites, the German Space Operations Centre and the German Galileo Control Centre. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for a SAP MMSD Support at EUMETSAT. Tasks 1. To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. 2. To support daytoday operation of the EUMETSAT SAP System with emphasis on MMSD related topics by Providing second level support to EUMETSAT endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance 3. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure Monitoring the transport requests provided for the resolution of bugs or changes to the system Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. 4. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the EUMETSAT induction programme Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. Essential requirements Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel Desirable requirements Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management Other Information Fluency in English is mandatory Forseen start date is 1st August 2014 Candidates must be an EU Citizen or hold a valid work and residence permit for Germany To ensure your application reaches us, please apply online at httpwww.scisys.dewhereweworkspacecareersspacejobs.html
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