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SAP MMSD Support for End Users Projects Administrative
2014-03-25 15:36:11| Space-careers.com Jobs RSS
Dear Sir or Madam, We are currently in search of support for the following project. This position is available on a permanent basis POSITION ID 2103 ROLE FUNCTION SAP MMSD Support for End Users Projects Administrative mw in Darmstadt Germany GENERAL CONDITIONS START 01 August 2014 PERIOD 2 years 2 options for extension, each option stands for 1 year LOCATION Darmstadt TYPE OF BUSINESS Science CONTRACT fulltime employment WORKING LANGUAGE English, French is considered an advantage DEADLINE 01.05.2014 MUSTHAVE SKILLS MANDATORY The key person shall have the following mandatory skills and experience Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation, with involvement in a continuous improvement process, Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector, Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal, Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors, Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. NICETOHAVE SKILLS CONSIDERED AS AN ADVANTAGE Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. The ability to prioritise, plan, and resolve conflicts, The ability to manage multiple assignments, The ability to work in a team environment, and The ability to consistently meet deadlines. TASKS ERP 2005 SAP modules in use are FI, COPS, HR, MM, SD, Public Sector Management Funds Management. The current SAP implementation includes for MMSD the following elements SRM functionality for procurements integrated with SAP Portal. Universal Work List for approval of the business transactions. MMSD ERP backend functionality is integrated into FI and Funds Management. Major areas of functionality usage are currently procurement, elements of Inventory Management and Plant Maintenance, Sales OrdersDeliveries and Sales Contracts for Licence Management and Member States Contribution Management, Customer Service for Data User Management. The customer is continuously carrying out and implementing smaller process andor functionality enhancements, including also custom developed portal applications or workflow enhancements. Further, a SAP BO project has been started, also covering MMSD related reporting aspects. The current number of the customer SAP users is estimated to be ca. 600, including staff and consultants. SAP users are grouped into three categories Employee Users These users use the SAP Portal for accessing the information, e.g. procurement inquiry, and in the future also for end user reporting. Workflow and Reporting Users, who mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. SRM Shopping Carts, Purchase Orders, invoices, Sales Orders and Contracts. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP. It is not expected that the key person will provide support in areas where a high degree of specialisation is expected, such as Funds Management integration. On the other hand it is expected that the key person is sufficiently knowledgeable in nonMMSD subjects to be able to support end users on generic non MMSD related topics, such as reporting, printing, workflow handling, etc. and to act as backup to SAP End User Support Consultants in the area of SAP HR and Financials. The role of the key person will be To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback, Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages, Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. To support daytoday operation of the SAP System with emphasis on MMSD related topics by Providing second level support to endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected, Providing second level functional support to the Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required, Establishing a knowledge base for end users and Customer Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure. Monitoring the transport requests provided for the resolution of bugs or changes to the system, Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality, Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD, Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material, Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the induction programme, Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. The key person is also expected to support the Business Process Expert Coordinator in administrative tasks such as preparation of bug reports and other types of statistics and to increase hisher knowledge of the processes and decreases the dependence on the SAP Business Process Expert Group., For more Details please feel free to contact Ms. Bianca Brankers Corporate Recruiter
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