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Senior Business Systems Analyst
2017-11-09 16:11:39| Space-careers.com Jobs RSS
SES is the worldleading satellite operator with a fleet of more than 50 geostationary satellites. The company provides satellite communications services to broadcasters, content and internet service providers, mobile and fixed network operators and business and governmental organizations worldwide. SES stands for longlasting business relationships, highquality service and excellence in the satellite industry. The culturally diverse regional teams of SES are located around the globe and work closely with customers to meet their specific satellite bandwidth and service requirements. SES holds a participation in O3b Networks, a next generation satellite network combining the reach of satellite with the speed of fiber. Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent. We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams We distribute 7,400 channels to more than 1 billion people in 317 million homes. We work together with our partners to develop new standards that transform how people consume and enjoy entertainment. Senior Business Systems Analyst Luxembourg Betzdorf Role Description Summary You should be able to start as soon as possible and commit to a fixedterm contract until 31 December 2018, to assist the CRM Delivery team during an exceptional period where the standard duties of the department need to be carried out, alongside the oneoff High Throughput Satellite HTS roll out project. You will therefore be assigned to tasks and projects both directly relating to the HTS roll out, and other operational tasks allowing the permanent staff to engage in the HTS project for internal knowledge retention. You will be working in the CRM Delivery team, within the Business Application department, analysing and supporting the needs of the SES commercial and technical organisations. You will advertise the available offerings to the various Business Process Owners BPOs, proposing and implementing technical solutions for new and enhanced SAP CRM related services to solve the commercial requirements in an AGILE way. You will need to be inventive at times to achieve the most efficient solutions possible. This is done through engaging with endusers at all levels of the organisation and most importantly, coordinating within the IT organisation to ensure consistent and efficient solutions across the highly integrated environment. Some international travel may be required as part of this role. Your Responsibilities Engage with BPOs in various departments to help define the most value added Business Requirements Analyse collected requirements, and work with the BPOs, to formulate the best case user stories Work with developer teams to document and analyse the stories into development tasks with effort and value estimates Work with the department managers on behalf of the BPOs in the User Application Councils for prioritisation and scheduling of changes Manage implementations by working with developers directly on the execution of changes Ensure all technical documentation is maintained Ensure the development design is efficient and performant Execute the first functionalunit testing before handing off to BPOs for acceptance Ensure the output matches business expectations, and work with the Demand Management, Architecture Management, Applications Delivery and IT Service Delivery as needed to ensure solutions adhere to overall IT Strategy and compliance Actively engage in, and promote the AGILE delivery principals Responsible for setting realistic expectations about the scope and timing of delivery, following the established and AGILE SES IT processes for the implementations Providing excellent customer service to the commercial organisation Your Competencies Excellent team player with the ability to effectively interact at all levels of the organisation Strong understanding of commercial business and IT processes Strong ability to take and challenge business requirements in order to find the most efficient, effective, and elegant solutions possible adhering closely to AGILE principles and values Strong organisational skills and ability to prioritise, meet goals and provide results Effective analytical abilities High level of integrity and work ethic Project management skills to take the lead on smaller change projects Ability to work effectively under pressure without compromising professional standards Excellent communication and presentation skills Ability to clearly explain complex technical issues to nontechnical people Your Qualifications Experience Bachelors degree in Computer Science, Engineering, Information Technology or Business Administration Minimum five to seven years industry related experience Excellent written and verbal communication skills in English Other languages beneficial Minimum five years of CRM implementation configuration, ideally with SAP CRM, plus other CRM experiences Completed at least two full life cycles of CRM implementation Has good knowledge of commercial business processes, including Salesforce Automation Lead to Order, Customer Service Delivery Ticketing and Marketing segmentationLead Management We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills. An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets. Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide. A competitive compensation package linked to your performance and further completed with attractive benefits. SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To apply click here
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senior
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Category:Transportation and Logistics
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