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SMC Operator Playout and NOC
2020-11-25 12:12:22| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY SES is providing an increasing set of customerfacing applications being hosted in one of our datacenters or in public cloud infrastructure. Your main task is to provide appropriate technical support to our customers by understanding their issues and either providing a solution directly or escalating to the appropriate instance internally or externally. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Provide B2B customer support for professional video applications on a 247 basis. Research, resolve, respond to, and document end user inquiries and escalate or reassign issues and problems as needed to appropriate resource for resolution. Implement new customer services and optimize operational services. Engage directly with the customers in identification of the issues and in reaching the solution as required Monitor application performance Identify and proactively communicate with software providers and IT infrastructure providers ensuring the needs of the customer are met Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects COMPETENCIES Adaptability and willingness to learn Strong analytical troubleshooting and problemsolving Strong clientfacing and communication skills Strong customer focus, including experience working with customers directly, and prioritizing customer needs incl. solving outages Responsible, selfmotivated, professional, energetic Strong written and verbal communication skills Ability to perform well as a selfstarter Ability to prioritize workload, and adapt to new processes and procedures quickly Excellent work ethic and ability to perform independently and within a teambased environment QUALIFICATIONS EXPERIENCE A.S. B.S. in Software Engineering or a related degree Experience providing customer support in a technical capacity and handling as well as documenting requests with tools like Jira and Confluence Familiarity with Amazon AWS Services, MS Azure, MS Windows Server and Client Operating Systems, various LinuxDistributions and FirewallSolutions JuniperPaloAlto Networks SoftwareDevelopment Skills in GoLang, C or PHPJava are a plus Experience with troubleshooting network connectivity issues SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: operator
smc
noc
playout
E&P Operator Spotlight: Goodrich Petroleum President and COO Details Companys Plans
2020-11-17 19:00:00| OGI
Confidence in gas prices and low service costs solidify Goodrich Petroleums 2021 operations in the Haynesville Shale.
Tags: details
plans
president
operator
Michigan Attorney General Sues Landfill Operator
2020-11-02 14:53:00| Waste Age
Arbor Hills Landfill in Washtenaw Countys Salem Township is not compliant with state and federal law for air quality and solid waste management, according to a new lawsuit filed by Michigan's attorney general. AG Dana Nessel filed suit on beha
Tags: general
attorney
michigan
operator
Permian Operator Laredo Petroleum Purchases Howard County Acreage
2020-10-23 23:00:00| OGI
Laredo Petroleum remains focused on executing similar, reasonably-priced bolt-on acquisitions around our core position in Howard County, CEO Jason Pigott says.
Tags: county
operator
howard
purchases
Chaparral Energy Emerges from Bankruptcy as Private Operator
2020-10-16 11:10:00| OGI
Chaparral Energy is now better positioned to compete and will look to capitalize on future opportunities with an improved financial and cost structure, says Chuck Duginski, CEO of the Oklahoma shale driller.
Tags: private
energy
operator
bankruptcy
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