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Information Management User Support Engineer
2016-04-22 18:07:56| Space-careers.com Jobs RSS
We are looking to further enhance our team by adding a Information Management User Support Engineer You will be based initially for 2 years at our clients headquarters in Darmstadt, Germany. Extension of a further 2 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The tasks of the User Support Engineer will be to provide first level support to users, prepare user manualsonline help, develop and deliver training to all Client employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching, Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc., Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. Document tasks and deliverables according to Client working practices. In addition, the Key Person will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to Client working practices. Your Profile In addition to having a university degree in a relevant discipline, the key person shall have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help, Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes, Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organizational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with Client personnel. In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems. The official languages are English and French. The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential. REFERENCE 16212408 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 23rd May 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.
Tags: information
support
user
management
Information Management User Support Engineer Consultancy
2016-04-18 15:10:04| Space-careers.com Jobs RSS
Since 1979, Italian ACS has been a Software System Integrator. As a Payload Data Ground Segment specialist, ACS develops componentssubsystemsground stations for satellite data acquisition, processing and dissemination. The company is active in geospatial multisource applications development for planning and management of environmental risks infrastructures and realtime handling of large data streams. ACS offer to their customers the complete range of services from the collection of user requirements to operational activities support. Our German subsidiary ACSD provides consultancy service at EUMETSAT Darmstadt. Selected candidate will sign permanent full time contract and work at EUM premises. Besides an opportunity to work in international environment, ACS can offer competitive salary, attractive benefits package tailored to specific needs, training and career growth within ACS group, support for relocation to Darmstadt. For our activities in Germany, we are looking for a person to provide Information Management User Support Engineer Consultancy. TASKS Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching, Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices REQUIRED University degree in a relevant discipline, Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help, Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes, Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. EU national or valid work permit for Germany CV in Europass format Distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential.
Tags: information
support
user
management
Information Management User Support Engineer 1613068
2016-04-15 13:08:22| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Information Management User Support Engineer 1613068 Job Description We are looking for an Information Management User Support Engineer to provide first level support to users, prepare user manualsonline help, develop and deliver training to all EUMETSAT employees and take active part in Information Management related projects. Your tasks will include Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. In addition, you will provide support to Improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Required Skills and Experience A university degree in a relevant discipline Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals andor web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. Desirable Skills and Experience Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems Work Location Darmstadt, Germany Dates Application Deadline 19 May 2016 Start of Work July 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 19 May 2016 Learn more about us in Facebook
Tags: information
support
user
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Information Management User Support Engineer
2016-04-14 19:07:24| Space-careers.com Jobs RSS
The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in EUMETSAT, we are currently looking for an Information Management User Support Engineer. Main responsibilities Your tasks will be providing first level support to users, preparing user manuals online help, developing and delivering training to all EUMETSAT employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc. Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. In addition, you will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Ideal candidate Essentials In addition to having a university degree in a relevant discipline, you should have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals and or web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. The official languages of EUMETSAT are English and French. The working language for the tasks and responsibilities is English therefore you must be fluent in this language. A working knowledge of French would be an advantage, but not essential. Desirables In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information and or document management systems. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu
Tags: information
support
user
management
GEO Configuration Management Consultancy Support
2016-03-25 17:05:58| Space-careers.com Jobs RSS
Since 1979, Italian ACS has been a Software System Integrator. As a Payload Data Ground Segment specialist, ACS develops componentssubsystemsground stations for satellite data acquisition, processing and dissemination. The company is active in geospatial multisource applications development for planning and management of environmental risks infrastructures and realtime handling of large data streams. ACS offer to their customers the complete range of services from the collection of user requirements to operational activities support. Our German subsidiary ACSD provides consultancy service at EUMETSAT Darmstadt. Selected candidate will sign permanent full time contract and work at EUM premises. Besides an opportunity to work in international environment, ACS can offer competitive salary, attractive benefits package tailored to specific needs, training and career growth within ACS group, support for relocation to Darmstadt. For our activities in Germany, we are looking for a person to provide GEO Configuration Management Consultancy Support. TASKS Managing the documentation under configuration control according to the agreed procedures and supporting the release of relevant configuration listsreports Act as secretary of Configuration Control Board meetings, prepare and convene the meetings, analyse the proposed engineering changes, prepare the relevant Minutes of Meeting, and notify the external entities as necessary Follow up the change process with the related action items, to ensure timely information availability on the status of changes Track versions of hardware and software items and documentation according to the evolution of the configured items Verify the hardware and software configuration status by performing configuration audits Maintain up to date the configuration management databases Support the drafting, review and update of the Product Documentation Trees, generate and maintain the Configuration Item lists Support the drafting, reviews and update of the Configuration Management Plans and related Working Practice and Procedures Support the definition and maintenance of Baselines at Programme, System and Ground Segment Levels Issue Configuration Status Accounting Reports for the configuration items under direct EUMETSAT responsibility Support the definition of Configuration Management Requirements Support technical reviews for Configuration Management aspects Support Design Reviews organised at EUMETSAT, coordinating the distribution of the datapackage to the reviewers, in coordination with the Information Management function. Contribute to the advertisement and continuous improvements of applicable EUMETSAT CM processes, procedures, guidelines. Document and perform validation testing on new Generic Dimensions Framework the EUMETSAT corporate CM tool releases. Contribute to the provision of S.M.A.R.T. requirements for CM Tool enhancements Attend the regular coordination PRS CM meetings, report on the progress of assigned actions, raise issues requiring management attention, and exchange with other PRS CM members on respective experiences and best solutions to address common issues REQUIRED University degree in computer science or engineering Demonstrated experience of at least 5 years conducting and implementing Configuration Management of large scale, softwarecentred systems in an operational environment, preferably for highavailability 24hday systems like e.g. processingproduction chains, data centres or satellite systems Experience in Quality Assurance, space system project control andor process modelling of largescale systems with a very good understanding of project development life cycle methodologies would be considered, providing that adequate knowledge and involvement in Configuration Management activities is also demonstrated EU national or valid work permit for Germany CV in Europass format Following skills are mandatory Proven significant knowledge and experience in specifying, reviewing and implementing Configuration Management plans, processes and working practices, or at least extensive experience in providing management support to programmes or projects in development Significant experience in project development methodologies, and in particular in configuration management including the definition or review of upstream source code configuration management requirements, control of configuration evolutions of systems software, hardware, databases, satellite and ground system procedures, documents, media, COTS software and COTS Licences, up to the testing and deployment of new releases on configuration controlled environments Extensive knowledge and experience with configuration management tools e.g. Serena Dimensions CM, Jira or Clearcase or business process management tools electronic workflows Experience of software development on a medium or large size project Extensive knowledge and experience with process modelling tools and techniques. Extensive knowledge and experience of a Configuration Management, Quality Assurance or Project Management standard e.g. ISO, ANSI, ECSS, CMMI Proven experience in planning, developing and implementing training sessions andor coaching sessions to users and stakeholders the experience and capability to fulfil the assigned tasks with the minimum of supervision very good team working skills and strong action achievement orientation demonstrated very good communication skills both in writing and speaking be able to conduct all activities in an orderly and disciplined manner, in particular when applying, supporting and advertising EUMETSAT processes and working practices have demonstrated very good skills in documenting all hisher artefacts be able to work calmly under stress A high command of English both in writing and speaking Considered as an advantage Experience acquired in the frame of European or International space projects Administration of a configuration management or business process management tool SQL programming on Oracle or Sybase, and scripting languages such as perl, python or vb.net S.M.A.R.T requirements, software testing methodology and tools. knowledge of French
Tags: support
management
configuration
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