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Manager, IT Service Delivery
2019-11-04 18:17:05| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Manager, IT Service Delivery Germany Munich Unterfhring You, under the direction of the IT Account Manager, identify business requirements and oversee the delivery of the IT services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of internal customer service in a costeffective manner. You are responsible for providing business requirements and expectations as well as feedback on performance, to various IT teams and oversees IT service delivery execution, preventing defects within the IT Department. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Responsible to the IT Account Manager, to own their services, end to end, including ApplicationsOperations as part of the IT delivery model Work in harmony to deliver the services Own KPIs through an account dashboard, and submit them to the IT Account Manager, with conclusions, and trend analysis Engage with the resolver groups within IT to close Account issues and coordinate the preparation of RCAs, and Service Improvement Plans, when needed Identify, propose and action solutions for issues identified during internalexternal reviews Detect process defects and improvements, giving input to Business Process Owners and work with IncidentProblemChange Managers Maintain a working knowledge of industry best practices, solution methodologies, and emerging technology trends stay uptodate with stateoftheart IT concepts and technologies Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas across several countries. Maintain and nurture customer relationships to support the IT Account Management to manage demand, identify requirements, and support the delivery of solutions Support the IT Account Manager in building business cases to sell in proposed solutions to the Business IT Steering Committee Participate in weekly IT Process Review Meetings with IT Business Process Managers Ensure outstanding business support ensure team members, including 3rd parties, provides outstanding daytoday IT support, working within defined SLA metrics and manage issues to completion. Facilitate successful execution of major IT business application projects including communication with key executives, budget management, and coordination of 3rd party deliverables Perform other related duties as assigned COMPETENCIES Strong analytical and problemsolving skills Proven negotiation skills Demonstrated managerial skills, able to lead a team and cooperate with other IT and business functions Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Ability to learn new technologies quickly Service and customercentric mindset is a must. Excellent written and verbal communication skills Ability to understand business requirements and work towards solutions Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work in a rapidly changing environment under tight timelines QUALIFICATIONS EXPERIENCE Bachelors degree in Computer Science, Business Information Systems or equivalent Minimum eight to ten years of applicable professional experience in a large heterogeneous environment Working knowledge of PMP Project Management concepts and principles Proven experience of the following disciplines Knowledge Management, Incident Management, CatalogRequest Management, Service Level Management, Vendor Management, IT Asset Management Sound knowledge of IT Service Management and ITIL Framework Sound technical understanding of the IT landscape and related technical skills Project Management Professional and IT Service Management Certification are a strong asset Knowledge and experience in Capacity and Availability Management is a strong asset Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Request fulfilment, Capability and Availability Management. Incident, Problem, Change, Service Asset and Configuration and Release Management Main interfaces to other departments Technical departments management requirements Group Information Cyber Security compliance with security requirements Internal and external customers Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
manager
delivery
service manager
Service Delivery Manager mwd
2019-11-04 11:16:03| Space-careers.com Jobs RSS
As Service Delivery Manager, you will be accountable for managing services at customer site of our institutional Clients in Space industry. You are a natural and articulate communicator, with the ability to build and maintain strong working relationships, being the main interface between your service team and the stakeholders at the client organization. You are determined to provide amazing customer service. Service Delivery Manager for services provided to our institutional clients within European Space Industry, acting as the primary interface to the stakeholders at the client organizations. Responsibilities Duties Acting as the primary interface to the stakeholders at the client organizations. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensuring that all assigned tasks are performed in a timely and correct way according to the clients requirements and agreed Service Levels. Prioritization of service tasks in coordination with customer representatives Assignment of tasks and actions to service staff Management, coordination supervision of tasks and actions performed by service staff Conduction of regular Service Review Meetings and other Customer meeting with the customer as required by the contract Timely Production of Service Reports Raising actions and projectservice issues where appropriate Maintenance of a Skills Database for all service staff Maintenance and Execution of training plans for service staff Ensuring compliance of service staff with applicable health and safety regulations Interaction with the other Service Providers to coordinate service activities as needed ProductionManagement of offers for additional Request for Proposals issued by the client Participate in regular company internal management and technical meetings Qualifications Experience A university degree in Information technology or equivalent Previous experience in Service Management or Project Management desirably within Space or Aerospace Industry but not mandatory Experience in managing multicultural and technical teams Qualification in project management, ITIL or Scrum Result oriented, planning capabilities and a pronounced customer focus. Proficient oral and written communication skills to establish a warm professional relationship with the customer. Ability to collaborate with diverse team to accomplish goals in line with team objectives Essential Skills Proven Experience in Service Management ideally Services for Software Maintenance andor Incidents Support Proven Experience in managing client expectations and resolving possible conflicts Desirable Skills Agile project management approach Project Management certification like PMP or equivalent ITIL qualified or experience working within an ITIL framework
Tags: service
manager
delivery
service delivery
The dangerous life of food delivery drivers
2019-11-01 23:31:29| BBC News | Business | UK Edition
When it comes to deliveries - drivers risk intimidation and serious injury to bring us our food.
Tags: life
food
delivery
drivers
ATEME and Broadpeak offer low-latency solution for DVB-I delivery
2019-10-24 09:20:47| Digital TV News
Broadpeak and ATEME have announced an ultra-low-latency live video streaming solution that supporting the emerging DVB-I standard. The joint offering enables pay-TV operators to deliver live streams with just 1 second of end-to-end latency.
Tags: offer
delivery
solution
ateme
UK fashion retailers tap in to delivery saver schemes
2019-10-18 17:40:00| Daily apparel & textile news and comment - from just-style.com
More than a quarter of non-food online shoppers in the UK have subscribed to a delivery saver scheme in the past 12 months, such as Amazon Prime or Asos Premier, as consumers increasingly seek out fast low-cost fulfilment, according to new research.
Tags: delivery
fashion
saver
schemes
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