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User Support Analyst
2015-03-06 12:04:47| Space-careers.com Jobs RSS
RHEA is currently recruiting an User Support Analyst to support the Service Desk at our clients premises in Darmstadt, Germany. Tasks and Activities The scope of work will include Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Skills and Experience The following skills and experience are mandatory Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following skills would be highly desirable Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17042015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
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user
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support analyst
Keysight Technologies Announces EXF Wireless Test Set Support for High-Volume Femtocell Manufacturing Test Using Qualcomm Technologies' FSM99xx-Chipset Series
2015-03-06 11:31:13| Industrial Newsroom - All News for Today
SANTA ROSA, Calif. Keysight Technologies, Inc. (NYSE: KEYS) today announced its E6650A EXF wireless test set for femtocell now supports high-volume manufacturing testing for Qualcomm Technologies' FSM99xx-based multi-mode enterprise and metro small cells. The FSM99xx is a product of Qualcomm Technologies, Inc., a...
LatAm borrowers emerge on ECB support
2015-03-06 05:55:24| Paper - Topix.net
Latin American credits remained on firm footing Thursday as the European Central Bank prepares to kick off a EUR60bn monthly asset purchase program next week. While expected, news about the ECB's quantitative easing has helped the broader tone and encouraged some issuers to come out of the shadows, with both Costa Rica and Kimberly-Clark de Mexico moving forward with bond sales today.
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emerge
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Johns Manville Invests To Support Growth In Engineering Thermoplastics
2015-03-06 04:23:09| plantautomation News Articles
Johns Manville (JM), a market-leading manufacturer of glass fiber products and Berkshire Hathaway company,recently announced it will expand its glass fiber operations plant in Etowah, Tenn., to service the increasing needs of the engineered thermoplastics industry
Tags: support
growth
engineering
johns
IASI GOME Instrument Engineering Support
2015-03-05 17:06:10| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in EUMETSAT, we are currently looking for a IASI GOME Instrument Engineering Support. Tasks and Responsibilities The Key person, i.e. the IASI and GOME2 Engineer, will be responsible to follow up the instrument project and shall report to the LEO Instrument Team Leader. The tasks of the IASI and GOME2 Engineer shall include the following Monitoring of the repair and subsequent tests of IASI Monitor and support the GOME2 on ground calibration Participation to Metop satellite AIV, Launch and Commissioning activities relevant to both IASI and GOME2 Participation to instrument acceptance and handover reviews and other meetings with industry and other partners such as ESA, CNES as well as internal meetings Analyse and assess the onground and inorbit performances of IASI and GOME2 Maintenance of an uptodate plan of Metop satellite AIV, Launch and Commissioning activities requiring support for the IASI and GOME2 instruments Investigation of onground and inorbit instrument anomalies and support operations to the relevant recovery actions Provide general support to the Metop Operations Team for IASI and GOME 2 matters Support inorbit checkout verification tests during MetopC In Orbit Verification IOV Preparation and maintenance of instrument related documents, as well as presentation material Maintenance of regular contacts with the above mentioned EUMETSAT partners in relation to IASI and GOME2. Although support to IASI and GOME2 is the primary task, the Key person may be requested to provide a similar type of management and engineering support to the LEO Instrument Team Leader for other instruments. Requirements Essentials The Key person is required to have the experience and capability to fulfil the assigned tasks with the minimum of supervision and minimum training. The Key person shall have a university degree in engineering or physics and a background of at least 5 years in space hardware projects mainly in the area of optical instruments. Experience in project management positions is required together with the ability to follow satellite level Payload AIV activities. The Key person shall also have some knowledge of PAQA processes and procedures and good general computing skills, with familiarity with Microsoft Office software Excel, Word, PowerPoint, etc.. Previous experience in AIVAIT and commissioning activities is regarded as advantageous along with experience of working on a collaborative programme between different partners. The official languages of EUMETSAT are English and French. The working language for the position is English and therefore the Key Person must be able to work effectively in this language and have some knowledge of the other. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important All applicants must hold a current valid work permit for Germany or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp If you have any question regarding this position please email space.careersserco.com Position IASI GOME Instrument Engineering Support Reference G015044EUM Application closing date 14.04.2015 Start date May 2015 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about EUMETSAT, please consult httpwww.eumetsat.int
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iasi
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