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Head of the End User Services Division

2018-06-22 18:28:05| Space-careers.com Jobs RSS

Vacancy in the Directorate of Internal Services. ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. Applications from women are encouraged. Post Head of the End User Services Division This post is classified A5 of the Coordinated Organisations salary scale. Location ESTEC, Noordwijk, The Netherlands Description Head of the EndUser Services Division, Information Technology Department, Directorate of Internal Services. The Division is responsible for providing endtoend IT services dedicated to establishing, maintaining and evolving endusers digital workplace capabilities across the Agency. The responsibilities will be discharged in close collaboration with user communities and through shared governance models, making use of common infrastructure and services. Duties The incumbent will be responsible for leading a team of staff, contractors and serviceproviders with a customerfunded budget of approximately 25myr, and for providing IT services including procurement and management of IT devices and licenses for the digital workplace identification, implementation, operation and evolution of collaboration tools central user support and local support at all ESA sites supporting ICT implementation of smart spaces in support of the new ways of working across the Agency identification, implementation, operations and evolution of unified communication solutions. Technical competencies Information security technology IT architecture design IT policies, standards and guidelines IT service and operations management Knowledge of corporate information systems Management of service contracts Service automation Leadership competencies Developing motivating people Fostering cooperation effective teamworking Strategic vision business context Driving performance Leading change Behavioural competencies Customer Focus Results Orientation Problem Solving Planning Organisation Relationship Management Education Applicants should have a Masters degree or equivalent qualification in a technical field, possibly information technology, computer science andor engineering. Additional requirements Candidates should preferably have at least 15 years professional experience in leading roles at a service or productoriented organisation, centered on customer needs, having had partnership relationships with suppliers and operated in an environment that accepts risk and pursues innovation. They should possess strong social, relationship, empathic and listening skills and an exceptional ability to understand the core needs of customers. They need to be fully committed and convinced of teamwork and teamspirit effectiveness and able to take prime responsibility for the products and services they deliver. They should effectively be able to manage change for acceptance, adoption, and effective use of technology. As a general requirement for any position at managerial level within ESA, candidates are expected to have proven experience of leading, motivating and developing a team the ability to provide strategic direction to the individuals and teams within the Division and relate team objectives to the overall and evolving organisational goals and context the ability to drive performance and foster cooperation within and across teams throughout the organisation demonstrated excellent leadership, relationship management and communication skills, oral and written excellent cognitive, analytical, delegation, planning and organisational skills the ability to anticipate problems, solve complex issues and relate situations to context the ability to reach solutionoriented, pragmatic and timely decisions of high standard and integrity as well as to support others team members, senior management, other stakeholders in this process. Previous experience of managing managers and multiple teams, as well as experience outside of the candidates home country and in diverse functional areas relevant to ESAs activities, is an asset. Other Information For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework. The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset. The Agency may require applicants to undergo selection tests. The closing date for applications is 30 July 2018. If you require support with your application due to a disability, please email contact.human.resourcesesa.int. Please note that applications are only considered from nationals of one of the following States Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, Canada and Slovenia. According to the ESA Convention the recruitment of staff must take into account an adequate distribution of posts among nationals of the ESA Member States. When shortlisting for an interview, priority will first be given to internal candidates and secondly to external candidates from underrepresented Member States. see Nationality Targets In accordance with the European Space Agencys security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment. Apply HERE

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