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User Support Engineer

2015-11-17 14:06:09| Space-careers.com Jobs RSS

Job Description As part of the Technical and Scientific Support Department, you will have the following responsibilities Installconfigureadministrate desktop and notebook systems Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences. Requirements You are required to have as minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Fluency in English.

Tags: support user engineer support engineer

 

MTG User Preparation Consultant

2015-11-16 20:06:04| Space-careers.com Jobs RSS

We are looking to further enhance our team by adding a MTG User Preparation Consultant You will be based initially for 2 years at our clients headquarters in Darmstadt, Germany. Extension of a further 2 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The Consultant shall support the MTG user preparation activities through coordination of the MTG User Preparation Project. Additionally, they will support some of the user engagement activities identified in this Project. The consultant will be part of the User Support Team and will work with experts across Client and partners organizations. The main tasks of the consultant, within the coordination role, are Maintain the MTG User Preparation Project plan and associated documentation and schedule related activities Collect and collate project inputs from all internal stakeholders, in particular those parts of the Remote Sensing and Products RSP Division providing the scientific development support for the MTG Programme and the teams within the Geostationary Programme Division GEO responsible for providing the operational Level 1 and Level 2 processors Arrange and attend regular MTG User Preparation Project team meetings and prepare meeting reports as required Record and monitor any open actions associated with the MTG User Preparation Project Prepare inputs to management reports on the status of the MTG User Preparation Project Keep abreast of guidelines issued by the WMO regarding user readiness activities for next generation satellites and prepare inputs and followup actions as required. The main tasks of the consultant, within the supporting preparation activities, are Support external coordination and user engagement activities for MTG user preparation, e.g. supporting RSP workshops, preparing and collating results from user surveys, etc. Support the Web Content Developers in the preparation of content for the MTG user information area on the Client website Support the Training Team with updated information on the status of the MTG User Preparation Project for inclusion in training events. Your Profile In addition to having a university degree in relevant discipline, preferably in remote sensing, meteorology or environmental sciences, the Consultant shall meet the following essential criteria Proven experience in project coordination or a project management role An ability to relate to user groups of remotely sensed data and products Experience in remote sensing related to meteorological observation needs Excellent communication skills, both verbal and written Experience in preparing and maintaining information for users Experience in using project planning tools like MS Project or similar Experience of working in partnership across organizational boundaries. This will be demonstrated through at least 5 years of progressively responsible experience in relevant disciplines. Furthermore, it would be a distinct advantage for the Consultant to have experience with Supporting previous user preparation activities in the Earth Observation arena Working with the meteorological user community, in particular national weather services Appreciation of the whole processing chain from satellite data sensing to use of a product. The Consultant shall be able to conduct all activities in an orderly and disciplined manner and must be able to work with the minimum of supervision, acting as a credible and professional representative of Our Client. Fluency in English is mandatory and a working knowledge of French would be a significant advantage. REFERENCE 15211535 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 14th January 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

Tags: user preparation consultant mtg

 
 

ICT User Support Engineer

2015-11-16 20:06:04| Space-careers.com Jobs RSS

We are looking to further enhance our team by adding a ICT User Support Engineer You will be based initially for 1 year at our clients headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The ICT User Support Engineer will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The ICT User Support Engineer will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences In the performance of these tasks, the consultant will have to comply with the relevant working practices and procedures. Your Profile The IT User and Technical Support Consultant is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP The official languages are English and French. The working language for the position is English and therefore the consultant must be able to work effectively in this language and have knowledge of the other. German would be advantageous in contacting local companies. REFERENCE 15211542 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 25th January 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

Tags: support user engineer ict

 

User Support Engineer Consultancy

2015-11-16 17:04:43| Space-careers.com Jobs RSS

ACS is looking for User Support Engineer Consultancy. ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers pleasant, international working environment at customer site very competitive salary attractive benefit package tailored on specific exigencies training and personal growth within ACS group, full support from a high technology company for relocation to Darmstadt. The ICT User Support Engineer will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences The IT User and Technical Support Consultant is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Able to work effectively in English and have knowledge of French EU national or valid work permit for Germany CV in Europass editable format In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP German would be advantageous in contacting local companies

Tags: support user engineer consultancy

 

MTG User Preparation Support 1513110

2015-11-16 13:04:55| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. MTG User Preparation Support 1513110 Job Description We are looking for a MTG User Preparation Support Engineer to support our client EUMETSAT. You will be part of the MTG User Preparation team. Your responsibilities will include Maintain the MTG User Preparation Project plan and associated documentation and schedule related activities Collect and collate project inputs from all internal stakeholders, in particular those parts of the Remote Sensing and Products RSP Division providing the scientific development support for the MTG Programme and the teams within the Geostationary Programme Division GEO responsible for providing the operational Level 1 and Level 2 processors Arrange and attend regular MTG User Preparation Project team meetings and prepare meeting reports as required Record and monitor any open actions associated with the MTG User Preparation Project Prepare inputs to management reports on the status of the MTG User Preparation Project Keep abreast of guidelines issued by the WMO regarding user readiness activities for next generation satellites and prepare inputs and followup actions as required. You will also support the preparation activities, such as Support external coordination and user engagement activities for MTG user preparation, e.g. supporting RSP workshops, preparing and collating results from user surveys, etc. Support the Web Content Developers in the preparation of content for the MTG user information area on the EUMETSAT website Support the Training Team with updated information on the status of the MTG User Preparation Project for inclusion in training events. Required Skills and Experience In addition to having a university degree in relevant discipline, preferably in remote sensing, meteorology or environmental sciences, you will have at least 5 years of progressively responsible experience in the following areas Proven experience in project coordination or a project management role An ability to relate to user groups of remotely sensed data and products Experience in remote sensing related to meteorological observation needs Excellent communication skills, both verbal and written Experience in preparing and maintaining information for users Experience in using project planning tools like MS Project or similar Experience of working in partnership across organisational boundaries. Desirable Skills and Experience Your experience in the following would be a distinct advantage Supporting previous user preparation activities in the Earth Observation arena Working with the meteorological user community, in particular national weather services Appreciation of the whole processing chain from satellite data sensing to use of a product. Work Location Darmstadt, Germany Dates Application Deadline 11 January 2016 Start of Work February 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 11 January 2016 Learn more about us in Facebook

Tags: support user preparation mtg

 

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