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Salesforce.com CRM update focuses on flexibility and mobility

2014-06-10 19:32:49| InfoWorld: Top News

Now 15 years old and counting, Salesforce.com's CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year. Increased flexibility is one theme of Summer '14, judging from details in release notes posted at Salesforce.com's website.

Tags: update flexibility focuses mobility

 

Salesforce.com updates mobile app with 30 new features

2014-05-22 13:45:56| InfoWorld: Top News

Salesforce.com is moving quickly to enhance the new mobile application it unveiled at November's Dreamforce conference, with some 30 new features aimed at helping customers work through complex business processes in a single environment on their phone or tablet.

Tags: features mobile updates app

 
 

Salesforce.com ties Force.com to Heroku for richer app development

2014-05-13 18:43:41| InfoWorld: Top News

Salesforce.com has made another step toward unifying its family of application development technologies with Salesforce1 Heroku Connect, which synchronizes data between its Force.com platform and Heroku. Heroku Connect allows data to flow in both directions between Force.com and Postgres databases used by Heroku. As a result, developers can create applications that combine the transactional business processes powered by Force.com with Heroku's mobile and Web-friendly development tools.

Tags: development app ties richer

 

Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service

2014-04-24 18:41:51| InfoWorld: Top News

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version. Mayday allows HDX users who find themselves stumped to simply touch a button and be connected to a support representative via video chat. The upcoming Salesforce1 Service Cloud SOS provides an SDK (software development kit) that companies can use to embed a similar button into any native iOS or Android mobile application, said Larry Robinson, vice president of product management.

Tags: service takes sos cue

 

Rimini Street diversifies with cloud services for Workday, Salesforce.com

2014-04-11 21:26:29| InfoWorld: Top News

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday. IT environments are set to "transform" from monolithic software suites to ones that include specialized applications as well as a mix of on-premises and cloud-based software, Rimini said in a statement.

Tags: services street cloud rimini

 

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