je.st

Home › customer service

Tag: customer service

BT to bring back its customer service centres to the UK by 2020

2018-05-18 02:00:00| Total Telecom industry news

BT has pledged to bring all of its customer service call centres back to the UK and Ireland by 2020, closing its offshore customer service units. The announcement was made by Marc Allera, CEO of BT's Consumer Division, at an industry event in London this week…read more on TotalTele.com »

Tags: to back service customer

And the award for outstanding customer service goes to No one!

2018-05-04 02:00:00| Total Telecom industry news

Hot on the heels of the news that Virgin Media is to close down one of its UK based call centres, came the news that Britain's internet service providers are racking up some fairly atrocious scores in the customer satisfaction stakes. Ofcom's report into the best and worst providers of broadband in the UK, was published this week, and was fairly damning in its findings, with none of the UK's ISPs covering themselves in glory. TalkTalk was awarded the dunce hat for its customer service efforts regarding its broadband services. Nearly 1 in 5 TalkTalk customers said that they had had reason to complain about the levels of service they received this year. Moreover, 60 per cent of those people who did complain said that they were dissatisfied with the way that their complaint was resolved…read more on TotalTele.com »

Tags: to no one service