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Tag: sap support

SAP Support, Projects and Administrative Coordinator

2014-03-24 13:40:30| Space-careers.com Jobs RSS

Thorn SDS is looking for a candidate to provide SAP MMSD Support for End Users along with Project and Administration Coordination. The successful candidate will support the daytoday operation of the SAP System with emphasis on MMSD related topics, support the implantation of MMSD related enhancements and SAP BO rollout, to facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD. Thorn SDS is an AUG registered business with a local bilingual English German support team in Darmstadt. We specialise in the supply of staff and services into the space and security sectors and are particularly interested in speaking to existing contractors at EUMETSAT that may be searching for a cost effective employment partner. Our business culture is based on recognising the value and potential of our staff and acting at all times as a professional and supportive employer. The key candidate shall have knowledge and experience in all of the following Experience of working in a SAP Support team with emphasis on MMSD and respective portal applications. Experience in coordinating tasks between a high number of international and external people, such as bug followup training, training coordination and documentation followup. Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities. Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal. Basic understanding of SAP workflow logs and errors. Proficiency in the use of Microsoft Office Tools Microsoft Word and Excel in particular Basic understanding of SAP Financials, HR functional modules and HR functionalities such as time management, organisation management, recruitment and learning would be considered to be advantageous. Knowledge of incident and change management fundamentals and principles preferably using processes conforming to the ITIL standard for IT Service Management would also be considered to be advantageous. The working languages for this position is English and French, therefore all applications must have a good working knowledge of either English or French. German would be considered advantageous. We are offering an attractive salary along with support for relocation and resettlement where appropriate plus other benefits.

Tags: support projects administrative coordinator

SAP Enduser Support Consultant fm

2013-04-10 16:35:31| Space-careers.com Jobs RSS

About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites, ESO, Columbus Control Centre, the German Galileo Control Centre and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for an SAP Enduser Support Consultant fm at Eumetsat. Tasks The Key person will be part of the Information and Communication Technologies ICT Section within the General Services Division. The ICT Section in the General Services Division is in charge of providing corporate ICT services and infrastructure to internal users. ERP 2005 SAP modules in use at EUMETSAT are FI, CO, MM, SD, Public Sector Management, HR, Project System. EUMETSAT uses Portal technology for workflow and Employee Self Service transactions. EUMETSAT has also implemented SAP BI, including SAP Business Warehouse and SAP Business Objects to fulfil its reporting requirements. It is foreseen, that the tasks of the Key person will include, as a minimum Providing first level support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however functional support, particularly in areas supported by ESS and workflows functionality is expected. Supporting the implementation of financials related process enhancements and projects by conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a project environment and providing respective feedback Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages Facilitating the coordination and communication of changes in functionality to the SAP system with emphasis on Financials due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Process Expert Group and SAP consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure Monitoring the transport requests provided for the resolution of bugs or changes to the system Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem user error, client setup, SAP Bug, Customisation error, authorisation mistake etc., and resolving the call if direct enduser support is required Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. Providing onetoone or classroom user trainings to EUMETSAT Users, in areas such as Employee Self Service, Basic Navigation, Reporting etc In case of functional support requests, communicating with the SAP Key User Group, and resolving the call raised by the user It is not expected from the Key person to provide support in areas where high degree of specialisation is expected. Heshe is expected to increase hisher knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Essential requirements The Key person is expected to have Proven experience in providing enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP for the public sector Basic understanding of Functional Modules SAP Financials, SAP Travel Management, SAP Public Sector Management Availability Control, budgeting, reporting functionality for all Modules utilised at EUMETSAT procurement, invoicing, travel, HR expenses, etc. Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel The Key person shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall also have the ability To communicate effectively verbally and in writing To prioritise, plan, and resolve conflicts To manage multiple assignments, and To work in a team environment Desirable Skills In addition to the above, the following will be considered as advantageous Experience of working in a public sector organisation comparable to EUMETSAT Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management Other Information Must be an EU national or possess a currently valid German Work Residence Permit Starting date is 01 July 2013 To guarantee that your application is processed, please apply via our website httpwww.scisys.dewhereweworkspacecareersspacejobs.html

Tags: support consultant sap enduser

SAP EndUser Support

2013-04-10 10:36:31| Space-careers.com Jobs RSS

For our activities in EUMETSAT we are currently seeking someone to support the SAP EndUsers. ERP 2005 SAP modules in use at EUMETSAT are FI, CO, MM, SD, Public Sector Management, HR, Project System. EUMETSAT uses Portal technology for workflow and Employee Self Service transactions. EUMETSAT has also implemented SAP BI, including SAP Business Warehouse and SAP Business Objects to fulfill its reporting requirements. The current number of EUMETSAT SAP users is estimated to be around 350, and are grouped into three categories Employee Self Service Users ESS. These users use ESS for both business and personal purposes, e.g. time and absence management, shopping cart. Workflow Users, who will mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. travel management, procurement requests, invoice acceptance. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP. In addition, there are a certain number of Reporting Users, who enter and run the reports through SAP Business Intelligence Systems. Tasks It is foreseen, that the tasks of the candidate will include as a minimum Providing first level support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however, functional support, particularly in areas supported by ESS and workflows functionality is expected Supporting the implementation of financials related process enhancements and projects by conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a project environment and providing respective feedback Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages Facilitating the coordination and communication of changes in functionality to the SAP system with emphasis on Financials due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Process Expert Group and SAP consultants to maintain and refine the internal SAP Change Management Process Monitoring, controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure Monitoring the transport requests provided for the resolution of bugs or changes to the system Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality Identifying testing, documentation, and trainingmaterials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem user error, client setup, SAP Bug, Customisation error, authorization mistake etc., and resolving the call if direct enduser support is required Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc Providing onetoone or classroom user training to EUMETSAT users, in areas such as Employee Self Service, Basic Navigation, Reporting etc In case of functional support requests, communicating with the SAP Key User Group, and resolving the call raised by the user. The candidate is also expected to increase his knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Qualifications and Requirements The successful candidate shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall have the ability To communicate effectively verbally and in writing To prioritise, plan and resolve conflicts To manage multiple assignments To work in a team environment. The official languages of EUMETSAT are English and French. The working language for the position is English and therefore the appointed person must be able to work effectively in this language and have knowledge of the other. Essential The successful candidate is expected to have Proven experience in providing enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP for the public sector Basic understanding of Functional Modules SAP Financials, SAP Travel Management, SAP Public Sector Management Availability Control, budgeting, reporting functionality for all Modules utilized at EUMETSAT procurement, invoicing, travel, HR expenses, etc Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence Working knowledge of employee selfservice functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Work and Excel. Desirable Experience of working in a public sector organisation comparable to EUMETSAT Knowledge of incident and change management fundamentals and principals, preferably having used processes conforming to the ITIL standard for IT Service Management Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. If you are interested in this vacancy, and think you have the skills and experience required, please apply by either clicking on, or copying into your browser, the URL below. httpswww.amris.comsercorequirementdisplay.php?refSearchrequirementid41217 If you have any question regarding this position please email space.careersserco.com Position SAP EndUser Support Reference G013067EUM Application closing date 130513 Start date 010713 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about EUMETSAT, please consult httpwww.eumetsat.int

Tags: support sap enduser sap support

SAP to hike Standard Support fees on new contracts

2013-02-04 22:37:19| InfoWorld: Top News

SAP is planning to impose a higher price on its Standard Support software maintenance offering later this year, with the increase applying only to new contracts. "In order to ensure the same high level of quality support in the future, we will change the maintenance rate for new maintenance contracts with SAP Standard Support from 18 percent to 19 percent, effective July 15, 2013," SAP said in a statement released Monday. "This adjustment does not apply to any existing maintenance contracts for SAP Standard Support closed before July 15, 2013."

Tags: support standard fees contracts

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