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Home › customer support

 

Tag: customer support

Live Chat Customer Support Helps Dealers and Customers Relate

2013-04-26 15:19:24| AutomotiveDigest.com - Automotive Industry News

Editorial comment: A recent study conducted by Lauren Friedman, president of the e-tailing Group, digs deeply into live chat customer support as it pertains to uncovering consumer insight when shopping online for the purchase of a new car. Solve My Problem Now, say Customers Customers embrace every form of service available, according to this recent Internet study of customer behavior when shopping online. They have a problem and they want it solved now. Is There a Single Solution? Consumers know how to get the attention of companies they do business with, often taking a multi-pronged approach to seeking support. Ms. Friedman advises dealers not to ignore their email. Sending an email, once considered to be on the chopping block, has now become a top choice, making it universally appealing to customer service seekers. Lauren Friedmans Research report, Live Chat Effectiveness, a Study of Internet Shoppers 2013, is a must-read for dealers who want to build customer relations at their dealership among established customers and potential customers. [Read more] The Article Live Chat Customer Support Helps Dealers and Customers Relate appeared first on Automotive Digest.

Tags: support live customer chat

Makino Offers 24/7 Phone Support to Help Meet Customer Production Demands

2013-04-16 06:00:00| Industrial Newsroom - All News for Today

Mason, Ohio  &ndash; Makino is pleased to announce that it has extended hours for its customer telephone support, providing assistance 24 hours a day, seven days a week.<br /> <br /> For many years, Makinos call center has served customers with immediate support through highly experienced technical support specialists who possess more than 150 years of combined experience, said Darren Harville, Makinos customer support operations manager. As Makino continues to look for ways to satisfy the ...

Tags: support phone customer offers

Customer sues Salesforce.com over support service

2013-01-08 19:39:23| Oil & Gas - Topix.net

Salesforce.com is being sued by a customer who claims the CRM software vendor's misrepresentations made their relationship go sour.

Tags: service support customer customer support

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