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Comcast launches major customer experience improvement drive

2015-05-06 16:55:00| Telecompaper Headlines

(Telecompaper) Comcast has announced a new, multi-year plan to reinvent its customer experience. The plan aims to look at every decision through a customer lens and make measureable changes and improvements across the company. As part of the plan, Comcast will create more than 5,500 customer service jobs over the next few years and set a goal to always be on time for customer appointments by the third quarter of this year. The company will make major investments in technology and training and will simplify billing and create better policies to provide greater consistency and transparency to customers. Finally, hundreds of stores across the country will be renovated and new technologies developed so can customers can interact with the company how and when they want.

Tags: experience customer major drive

 

Comcast to launch 4K Ultra HD set-top box

2015-05-06 16:00:14| Digital TV News

Comcast has announced that it will launch a 4K ultra high-definition (UHD) set-top box later this year. The Xi4 will enable X1 customers to enjoy virtual 4K linear channels by creating personalized playlists from the Xfinity in UHD library.

Tags: box ultra launch comcast

 
 

Comcast App Lets You Share Live Streams to TV

2015-05-05 18:02:48| PC Magazine Software Product Guide

Forget Meerkat and Periscope. Comcast's new app lets Xfinity customers' stream live video from a phone to the TV.

Tags: tv share live app

 

Comcast now has nearly as many Internet as cable customers

2015-05-04 12:45:56| Telecom - Topix.net

In this Nov. 12, 2014 file photo, Comcast Corp. Chairman & CEO Brian Roberts speaks during a presentation at the Contemporary Jewish Museum in San Francisco. Comcast Corp. reports quarterly financial results on Monday, May 4, 2015.

Tags: internet customers cable comcast

 

Comcast, TWC Merger Collapse Seen as Setback for Wireless Competition

2015-04-28 00:04:27| Wireless - Topix.net

The termination of the planned merger between Comcast Corp. and Time Warner Cable may have dealt a blow to the cable industry's plans to become a stronger Wi-Fi competitor and launch additional wireless services, an analyst said. Comcast last week walked away from the $45.2 billion acquisition of TWC in the face of strong opposition from the U.S. Justice Department and Federal Communications Commission.

Tags: wireless competition collapse merger

 

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