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Tag: service management
Field Service Management System complies with HOS regulations.
2014-08-05 14:32:05| Industrial Newsroom - All News for Today
In combining Electronic Logging Devices (ELDs) and in-office software, Field Service Solution complies with U.S. and Canadian Hours of Service (HOS) regulations, eliminates need for paper logs, and simplifies compliance reporting for inspections as well as audits. Platform is available for use on various devices and also provides functionality for field ticketing, dispatch, IFTA data collection, vehicle and asset tracking, and pre/post trip vehicle inspection. This story is related to the following:SoftwareSearch for suppliers of: Data Loggers & Data Logging Equipment |
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system
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field
Configuration Management Tool Service Support
2014-07-24 12:41:52| Space-careers.com Jobs RSS
POSITION ID 2209 ROLE FUNCTION Configuration Management Tool Service Support Darmstadt Germany. GENERAL CONDITIONS START 01 January 2015 PERIOD 2 years 2 options for extension, each option stands for 1 year LOCATION Darmstadt TYPE OF BUSINESS Science CONTRACT Freelancer parttime basis WORKING LANGUAGE English, French is considered an advantage DEADLINE 08092014 MUSTHAVE SKILLS MANDATORY The Service Support Personnel shall have a University degree in Computer Science, or an equivalent technical field. The minimum level is a Master. More specifically, sound practical experience of Specification, implementation and validation of BusinessManagement Processes electronic workflow applied to large softwareintensive high availability operational systems, ideally in the field of Configuration Management minimum 3 years. Administration of the Serena Dimensions CM tool installation from scratch, release and patch upgrade, endtoend process model implementation and verification, monitoring minimum 2 years. Sound practical experience with an equivalent Configuration Management tool can be considered, providing the candidate starts his service with an extensive training on Serena Dimensions CM Administration. Software development with an object oriented programming language such as Java, C or vb.net. minimum 2 years. Software development environment such as Visual Studio minimum 2 years. SQL programming on Oracle or Sybase databases minimum 1 year Database administration NICETOHAVE SKILLS CONSIDERED AS AN ADVANTAGE Basic practical experience of Source code control tools such as CVS or Subversion. System administration preferably on UNIX. Configuration Management standards such as CMMI, ISO or ESA ECSS. will be considered as assets. TASKS These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Evolutive and corrective maintenance of the existing CM tool instances managing Changes and Configuration Items related to Programmes and Projects being developed by The Company, and to its Operational systems feasibility studies, user software requirements, development, documentation, unit and verification testing, deployment on test and operational environments Creation, modification, update and version trackingof following Configuration Items Documentation management and technical documents, including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... keeping up to date the mapping between SW and HWitems. Review and proposal of improvements to existing applicable Configuration Management processes and working practices More generally Planning and preparation of above mentioned new CM tool instances releases. Monitoring and tuning of the tools performances, and impact assessment on existing CM implementation. On a case by case basis, second level support to CMstakeholders support team, user representatives,....
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support
management
tool
Configuration Management Tool Service Support
2014-07-17 16:42:33| Space-careers.com Jobs RSS
TASKS The service support activities include the planning, development and installation of Configuration Management database systems and tools to address Clients Configuration Management needs via individual service requests. These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Evolutive and corrective maintenance of the existing tool instances managing Changes and Configuration Items related to Programmes and Projects being developed by client, and to Clients Operational systems feasibility studies, user software requirements, development, documentation, unit and verification testing, deployment on test and operational environments Creation, modification, update and version tracking of following Configuration Items Documentation management and technical documents, including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... Keeping up to date the mapping between SW and HW items. Review and proposal of improvements to existing applicable Clients Configuration Management processes and working practices Planning and preparation of above mentioned new CM tool instances releases. Monitoring and tuning of the tools performances, and impact assessment on existing Clients CM implementation. On a case by case basis, second level support to CM stakeholders support team, user representatives,. PROFILE The Service Support Personnel shall have a University degree in Computer Science, or an equivalent technical field. The minimum level is a Master. Specification, implementation and validation of BusinessManagement Processes electronic workflow applied to large softwareintensive high availability operational systems, ideally in the field of Configuration Management minimum 3 years. Administration of the Serena Dimensions CM tool installation from scratch, release and patch upgrade, endtoend process model implementation and verification, monitoring minimum 2 years Sound practical experience with an equivalent Configuration Management tool can be considered, providing the candidate starts his service with an extensive training on Serena Dimensions CM Administration. Software development with an object oriented programming language such as Java, C or vb.net. minimum 2 years. Software development environment such as Visual Studio minimum 2 years. SQL programming on Oracle or Sybase databases minimum 1 year is mandatory. Basic practical experience of Database administration is mandatory as well. Practical experience with Source code control tools such as CVS or SubVersion. System administration preferably on UNIX. Configuration Management standards such as CMMI, ISO or ESA ECSS will be considered as assets. In addition, the Service Support Personnel shall have demonstrated very good communication and team working skills. be able to conduct all activities in an orderly and disciplined manner, in particular when applying and supporting Clients Configuration Management processes and working practices. have demonstrated very good skills in documenting all his artefacts. be able to work calmly under stress with the minimum of supervision.
Tags: service
support
management
tool
Field Service Management Software meets growing mobile demands.
2014-06-20 14:57:41| Industrial Newsroom - All News for Today
FieldOne Sky v4.1 helps enterprise field service organizations lower expense while improving service revenues, response times, and customer experiences. To accomplish this, solution offers such features as automatic scheduling with optimized routing engine; management of scheduling and logistics for service centers; scheduling for group or crew (people and equipment) individually or as unit; scheduling rules; territory ZIP codes; and support for credit card payments taken by field personnel. This story is related to the following:Field Service & Support Management Software |
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software
management
mobile
Service Management Software operates on-premise or in cloud.
2014-06-05 14:31:03| Industrial Newsroom - All News for Today
Integrating with existing ERP/CRM solutions, Astea Alliance v11.5 lets companies connect, manage, optimize, and transform all facets of customer service delivery. Mobile solution, addressing field workforce, provides flexibility to perform modifications without development skill sets. Also, mobile app enables lets party service providers/subcontractors participate in service delivery process. Dashboards, scorecards, operational heat maps, and visual reports are pervasive throughout workflow. This story is related to the following:Green & CleanSearch for suppliers of: Manufacturing Management & Product Life Cycle Management Software | Software
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