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Tag: experience
Daimler Trucks launches additional electric Freightliner Customer Experience fleet
2020-03-05 11:55:38| Green Car Congress
Tags: additional
experience
customer
electric
Senior Engineer, User Experience Design
2020-03-02 12:11:02| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, User Experience Design United States Manassas, Virginia Your Job SES is in a unique place, tremendously profitable, with the largest satellite fleet in the world and a deep history of satellite innovation. We are building new constellations to further our leadership, but we want to do more. We are undertaking an evolution that is going to transform how we deliver products and services to our customers. We know that customer experience is paramount to our success. As the Senior Engineer, User Experience Design you will understand the power of great service experience and its ability to inspire customer behavior. You have a keen understanding on how to design exceptional services, both in front of the house and behind the scenes. Most of all you see all of this in the context of furthering our clients core mission or business. Your Responsibilities Leads design and product teams in facilitating discovery activities with customers, users and stakeholders Analyzes and synthesizes a myriad of large data sets to uncover unknown or unmet needs Conducts formative and contextual user research to understand users goals, needs, journeys, and pain points Leads design teams in prototyping, testing and evaluative research activities Applies insights from user research studies to define Minimum Viable Product MVP functionality Conducts routine, iterative usability testing to continually improve the user experience and to inform content, information architecture, design, functionality, and accessibility Builds rapport with the client by seeing assigned tasks in the context of broader strategic goals, anticipating risks, and supporting decision through wellresearched, datadriven reports Develop key design artifacts including but not limited to scoping documents, research plans, user personas, journey maps, service blueprints, workflow diagrams, low and highfidelity prototypes Ability to interpret research insights into design solutions and design improvements, with an understanding of user empathy, voice of the customer, and organizational context and constraints Your Competencies Written and verbal communication Problemsolving Selfmotivated Servant Leader Positive attitude Prioritization MentorCoach Global cultural awareness Team player Analytical Workshop facilitation Your Profile Required Seniority will be based on experience Minimum 810 years of combined education and experience in user experience design engineering, human centered designed engineering, or related field Advanced knowledge of evaluative research tools such as AB Testing, journey mapping, interviewing skills, low fidelity prototype testing, andor root cause analysis Comfortable interacting with key stakeholders and acting as the voice of the customer Independently manages time to complete assigned tasks, leads others in completing tasks, and contributes to team effort 20 of domestic and international travel Preferred Bachelors degree in user experience design engineering, human centered designed engineering, or related field Moderate knowledge of eliciting requirements and synthesizing information from multiple sources to design rich customer experiences Certification from HumanCentered Design or innovation programstraining Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: user
design
experience
senior
Anheuser-Busch InBev's Camden Town Brewery gets visitor experience
2020-02-18 11:50:00| Daily beverage news and comment - from just-drinks.com
Anheuser-Busch InBev is to transform its London craft brewery into a "food and drink destination".
Tags: experience
town
visitor
camden
Anheuser-Busch InBev's Camden Town Brewery readies visitor experience
2020-02-18 11:50:00| Daily beverage news and comment - from just-drinks.com
Anheuser-Busch InBev is to transform its London craft brewery into a "food and drink destination".
Tags: experience
town
visitor
camden
A1 Bulgaria selects Agama for service quality and customer experience assurance
2020-02-04 10:00:14| Digital TV News
Agama Technologies has announced that A1 Bulgaria has implemented Agama's Client Device Monitoring and Analytics solution (CDM). This solution enables real-time understanding of service performance and customer experience for every subscriber.
Tags: service
quality
experience
customer
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