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Accenture and Alcatel-Lucent helping Telefonica enhance experience...

2015-04-07 15:09:50| Telecom - Topix.net

As a result, customers will gain more control over their broadband experience, including self-help tools to reduce calls to customer care and shorten resolution times. The agreement results from the strategic alliance formed by Alcatel-Lucent and Accenture in September 2014 to help communications service providers and large enterprises implement integrated ultra-broadband solutions to address the challenges of rising costs and increased data consumption caused by high demand from digital customers and applications.

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Category:Telecommunications

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