Part of Billing Services Suite, Interactive Voice Response technology includes Inbound IVR, Outbound IVR, and Emergency Alerts, giving end-customers phone number by which they can check account balances or make payments by ACH or credit card, 24/7. To help billers apply payments, Billtrust IVR is integrated with other payment methods, so billers receive one payment file to apply, eliminating extra work required when payment files in different formats are received.
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