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Call/Contact Center Software includes gamification platform.
2013-12-12 14:31:30| Industrial Newsroom - All News for Today
To motivate employees to meet performance standards, Uptivity Discover Suite v5.3 includes gamification platform that lets managers set measurable goals and recognize achievements with points. Dashboard provides agents with achievements list, accomplishments, and ranking. Additional features include ad hoc reporting, range of supported data sources, in-progress quality assurances form saving, and cradle-to-grave recording. Latter connects various segments of interaction into single record. This story is related to the following:Call Center Management Software |
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Category:Industrial Goods and Services