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Client Service Coordinator
2015-06-17 15:05:14| Space-careers.com Jobs RSS
RHEA is currently recruiting a Client Service Coordinator to support the Operations Director for Professional Engineering Services at our premises in Wavre, Belgium. Tasks and Activities The scope of work will include Responsible for compiling and quality assuring the monthly and quarterly reporting for the service contracts under the ESA frame contracts and other European Institutional and industrial clients. Liaising with the technical staff for their timely inputs Completing all required financial reporting Acting as the Service Manager for various work packages, participating in monthly meetings and completing the required follow up. Provides first line operational support to the teams in France, UK and Czech Republic e.g. expenses, missions, timesheets. Completes the financial monitoring of the contracts, highlighting possible risks and areas for improvement. Monitors the internal and client KPIs. Assists in the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Participates and supports in Contract review meetings internally and with the clients Follows up on the closure of contracts, and transfer of personnel onto new contracts Tracks contract paperwork with the contracts admin team and finance Tracks and assists on the annual performance review programme Monitors the Health and Safety Programme at all locations where employees are based. Ensures ISO9001 reporting and processes are followed within the business Acts as back up support to the Contracts Managers for timesheets, holiday planning, missions and expenses. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering discipline Strong competence in technical learning Excellent skills in MS EXCEL and numerical reasoning Good analytical skills Natural in building relationships and enjoys team working Has ability to influence people without direct authority Good organisational skills and planning Understands and adheres to strict deadlines Excellent written and spoken English, with good spoken French B2 Excels within a multicultural environment and works well with remote teams How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 30062015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
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client
coordinator
service coordinator
Category:Transportation and Logistics