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Commonwealth Bank boss admits insurer wrong on heart attack claims

2016-03-05 06:47:26| Automakers - Topix.net

The chief executive of Australia's largest bank has admitted its CommInsure insurance business had used an outdated and discredited definition of a severe heart attack to deny some claims from clients, and said he would apologise to any customers who were adversely affected. "I am saddened and disappointed by the handling of these cases," Commonwealth Bank of Australia Chief Executive Ian Narev said in a statement on Saturday.

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