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Comms Monitoring Control System and Service Support
2013-05-23 12:38:36| Space-careers.com Jobs RSS
The engineer will be part of the Comms team currently 10 people. Hisher role will be to maintain and develop monitoring systems for the network and to provide an information base containing configurations, reports and procedures. These activities entail assuming responsibility, at the technical and coordination level, for technical specification, planning, preparation, presentation, execution and reporting. Critical activities will typically be executed by small teams, where depending on hisher expertise and background, the engineer shall be able to assume both the leading key engineer as well as the support role. The activities will take place under the management of the Communications Systems Team Leader or a delegated representative, within the framework of the TSS Department relevant processes, and in full coordination with other inhouse maintenance and engineering and operations teams. A further role will be to interface and liaise with third parties, e.g. service providers and suppliers, for matters related to the services andor products they supply, or to peer with organisations and users, in support of joint activities. The engineer shall perform the following tasks Network Monitoring Reviewing on a daily basis the events reported on the network monitoring tools Collecting statistics on all comms links and the utilisation of system resources Monitoring of the network and comms link status and performance, detecting network anomalies and raising alarms and notifications Provision of monthly performance reports on all WAN links e.g. for SLA conformance monitoring Provision of graphical displays to show the status of comms elements, particularly when backup elements are used Reporting of the configuration status of all comms equipment, with automatic detection of configuration changes Implementation and maintenance of scripts andor procedures where applicable for the automated andor controlled execution of the above activities Provision of all necessary support to ensure the seamless integration of the communications network with the ground segment hardware and application software Generation or update of technical documentation e.g. design specifications asbuiltasplanned, maintenance procedures, engineering change requests, anomaly reports, user guides Provision of onthejob training to other team members or to Operations controllers Provision of standbyoncall support when required Maintenance Maintenance of the configurations of network equipment including network monitoring platforms, ensuring that the operational configuration can be restored following equipment failure, including the definition, maintenance and execution of backup procedures Preparation for change proposals to support for network modifications supported where necessary with collected statistics or outstanding anomalies Configuration of network monitoringreporting tools Implementation of corrective measures, including testing and validation Liaising with server maintenance team for the provision of the workstations and servers dedicated to providing network connectivity gateways or the hosting of network monitoring tools Liaising with other teams for the investigation and resolution network related anomalies, or for the implementing of engineering upgrades and changes Liaising with the internal and external providers of network services for anomaly resolution, scheduling of maintenance windows, and planning and coordinating changes to the service In the performance of these tasks, the engineer shall apply the configuration and change control procedures as well as the relevant system engineering standards, quality management procedures and maintenance procedures. As an essential part of the tasks above, the engineer is expected to generate and maintain documentation. This may comprise writing and reviewing requirement and design specifications, change proposals, preparing documents supporting procurements, reviewing data packages belonging to technical inspections and reviews, writing and reviewing the asbuilt communication and network architecture and design, writing design evaluation reports, writingreviewing reports, test reports and overall status reports Qualifications and Requirements Applicants require a university degree or equivalent and shall have at least 5 years of experience in the monitoring and reporting of networks in distributed systems and be experienced in the evolutionary upgrade engineering of networks throughout their lifecycle, and their administration and troubleshooting. The experience shall have been made in an operational or production environment, driven by high availability requirements. Essential Network management and monitoring techniques and tools Nagios, Netflow, Ntop, Snmptt, Syslogng Configuration and use of the following tools cricket, rancid, smokeping, iperf Programmatic interaction with network equipment e.g. mib access using expect or perl scripting Storage of logs or configurations using structured information tools such as Rancid, RRD, MySQL, CVS Sufficient knowledge of Unix based Operating Systems Redhat, Suse, Aix, Solaris, OpenBSD, Gentoo and Windows Operating Systems to configure and use the tools above Experience of specifying, planning and preparing network engineering activities, as well as their coordination and technical guidance with other engineers within and outside the team involved in the activities, and with the customersusers and other stakeholders Ability to analyse complex systems and to present them in a comprehensible way, with the specific ability to understand relevant details while keeping the focus on the overall system aspects Demonstrated capability to prepare the documents listed in the tasks above Experience of working and performing the tasks listed above in 247 highavailability operations environments Monitoring and supervision of external service provider performance, knowledge of service management and SLAs Desirable Access control and authentication solutions tacacs, ssh, vpn Cisco IOS basics, Cisco MIBs, Cisco Works Information storage and access using Wiki, PHP, Gnuplot, R Information analysis using splunk, snort, nessus, wireshark. tcpdump Information replication using rsync, unison Information presentation using graphical mimics Configuration and monitoring of network protocols and applications, e.g. https, nis, nfs, dns, ftp Configuration of dial inout connectivity e.g. using mgetty, wvdial for remote PCs Network time systems and their configuration GPS receivers, NTP servers Configuration of voice loop systems including VOIP and SIP based equipment Interaction with product and service suppliers in support of procurement activities. The engineer shall be familiar with the Unix based Operating Systems and Windows Operating Systems listed above, particularly in the areas of network interface configuration, TCP stack configuration and high availability interface configuration. For supporting documentation tasks, experience is required with Microsoft Office Suite, including MSVisio. The variety of the tasks and the scope of the systems to be supported require a high degree of autonomy and good analytical skills. The engineer shall be able to conduct all activities in an orderly and disciplined manner, work calmly and correctly under stress and must be able to work with a minimum of supervision. The official languages are English and French. The working language for the position is English and therefore the engineer must be able to work effectively in this language. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. If you are interested in this vacancy, and think you have the skills and experience required, please apply by either clicking on, or copying into your browser, the URL below. httpswww.amris.comsercorequirementdisplay.php?refSearchrequirementid42583 If you have any question regarding this position please email space.careersserco.com Position Comms Monitoring Control System and Service Support Reference G013090EUM Application closing date 100613 Start date 150713 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about EUMETSAT, please consult httpwww.eumetsat.int
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