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Contact Center Management Software streamlines quality monitoring.

2014-08-21 14:30:41| Industrial Newsroom - All News for Today

Allowing contact centers to adapt to new training and coaching methodologies, CXM (Customer Experience Management) v5 offers automated workflows, integrated eLearning, agent portal with testing and training tools, email integration evaluation notification, and integrated agents response. Automation of agent coaching process lets agents respond to coaching questions from evaluation itself, creating immediate 2-way communication between agents and coaches. This story is related to the following:Call Center Management Software |

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Category:Industrial Goods and Services

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