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Coordinator, Employee Services AsiaPacific and Middle East
2019-11-29 10:13:39| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Coordinator, Employee Services AsiaPacific and Middle East Singapore Singapore At SES we are building a new team, with the scope of providing customerlike experience to our employees for Human Capital services, requests and inquires. Based in Singapore, this position is part of the newly created Employee Services team, and plays a key role in the delivery of HC services to our employee customers while contributing to the implementation of the function within the company. The role will evolve over time, as the services offered through the Employee Services diversify. This is an exciting opportunity for a dynamic, customer oriented, HR professional with a positive attitude and keen eye for details, to join a hitech, global company and develop a career in the field of Human Resources. You will be part of a small but nimble team, working together to support SES employees worldwide, and you will take a lead role for AsiaPacific and Middle East. Primary responsibilities Serve as Employee Champion and be a first point of contact for employees on HC Employee matters and seek rapid resolution of employee queries, while ensuring great customer satisfaction First point of contact for employees on HC related matters, ranging from simple transactions e.g. employment verification letters, basic questions regarding HC systems and policies, to region or country specific queries Seek rapid and efficient resolution to queries, requests and How To questions, leveraging FAQs, processes and procedures and promptly resolving queries upon first callcontact Log and categorize all calls and requests on the case management platform. Updates case resolution as needed Provide support for routine employee questions and issues for HC Tools System SAP, SuccessFactors Escalate cases to appropriate stakeholders, centers of expertise COE or external providers, and follow up on case resolution Maintain ownership of cases through resolution working with internal resources andor COEs Perform troubleshooting on a variety of issues that may extend beyond the reach of the Human Capital team, requiring the ability to network crossfunctionally and leverage relationships to support our employee customers Act as a point of contact for information residing on the knowledgebased system ensure that information is uptodate and easily accessible for employees Recognize customer service delivery issues recommend and implement solutions to meet or improve service level agreements HC Processes Coordination Supprt the Talent Acquisition team with local regulatory processes e.g. declaring vacancies to the local authorities Coordinate New starter and Onboarding process, including gathering relevant documentation, running new hire background checks, communication with new employee, scheduling induction sessions, create and update employee files, complete forms and distribute internally, followup with relevant department such a IT, facilities, etc. Liaise with the relcation service providers and the SES mobility function on local assistance required for employees on mobility assignments Process relevant documents to ensure work permits are obtained in time Support, when needed, relocation activities and booking of travel for new starters Coordinate Probation Review process followup with employees and managers on tasks such as training and objectives setting, schedule probation review meetings for HC Business Partners HCBPs and employees, draft probation confirmation andor extension letters Gather required documents and process internal forms related to employee internal transfers, in coordination with HCBPs Coordinate offboarding process send departure survey, distribute internal forms and notification, draft end of employment confirmation, etc. Provide feedback on processes, templates, knowledge base improvement suggestions Collaborate with other HC areas on new and existing programs and process improvement initiatives Maintain an up to date understanding and awareness of specific HC processes and procedures Demonstrate an ability to learn and actively seek out knowledge During the Service Centre Implementation phase, you will be involved in activities such as Contribute to building the Knowledge Base, allowing the centralization of our policies, procedures, How Tos for ease of access Liaise with COE and other departments within the company to help research and document processes and policies Provide suggestions for services simplification and automation Assist in the implementation of the service portal Support service portal testing Other duties and projects, as assigned Experience and Competencies Bachelors degree in business, Human Capital or related field 2 3 years previous experience supporting internal customers in a specialized HR capacity Foundational knowledge of HR, including compliance requirements and benefits Good understanding of local Labor law regulations Have a Singaporean social security number Previous work experience in Customer Services, Shared Service Centre or Business Process Outsourcing is advantageous English is required for business needs. Additional languages are an asset Carries out own task and willingly cooperates with colleagues to achieve team objectives Listens to customers and understands their specific individual needs, addresses them appropriately, promptly and efficiently within agreed service standards Ability to apply critical thinking skills and use deductive reasoning to assess questions and resolve issues Works to agreed quality standards and ability to use initiative to question own working methods and practices, suggesting and making appropriate improvements Ability to multitask and manage competing priorities Strong verbal and written communication skills, including the ability to make connections with customers in writing Strong computer skills, including proficiency with Microsoft Office Commitment to outstanding customer service, both internal and external Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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