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Corporate IT Service Support
2014-03-11 15:36:16| Space-careers.com Jobs RSS
RHEA is currently recruiting Corporate IT Service Support to provide onsite support to our client, based in Darmstadt, Germany. Tasks and Activities Your primary tasks and activities may include Supporting onsite IT service delivery notably through handling request authorisations, user info note approvals, user complaint escalations and change request Reviewing monthly status, performance, capacity reports against contractual Service Level Agreements Reviewing Units of Charge reports against Cursa ordered quantities Answering user information and service requests Defining operational procedures for site service management coordination activities Defining and providing followup implementation of new customer service requirements Monitoring and responding to service alerts Reviewing operational and architectural design documentation in support of service handover Assisting, supporting and liaising with the service provide for the phasein of the new support contract Supporting and overseeing move to new facilities Ensuring compliance of work performed with Health and Safety Regulations Skills and Experience You must possess the following skills and experience Minimum of 5 years experience in an IT support environment for a mediumlarge organization Proven experience with HWSW and AV infrastructure maintenance and procurement Demonstrated excellence in the management and provision of Corporate IT services more particularly LAN infrastructure, IP telephony, printing and fax services, video conferencing and WiFi Excellent communication skills Ability to work within a team environment, with a customer oriented attitude ITIL Best Practices Foundation Certificate Fluency in English The following skills would be highly desirable. Prior knowledge and experience of the ESOC business requirements and IT service catalogue How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 280314. We look forward to hearing from you!
Tags: service
support
corporate
corporate service
Category:Transportation and Logistics