When it comes to customer satisfaction loyalty, your customers hold all of the power, and they hold it in the palm of their hand (or hands, if theyre on a tablet). There has been unbelievable, unprecedented adoption of smartphone technology, says Cynthia Cohen, founder and president of Strategic Mindshare. Speaking again at GAAS, Cohen impressed [...]The Article Customer Satisfaction Loyalty: People Have the Power in Their Hands appeared first on Automotive Digest.