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Customer Service Software optimizes complaint handling.
2013-10-17 14:29:47| Industrial Newsroom - All News for Today
Providing mobile operator customer service teams with real-time information, Nova Care optimizes customer complaint analysis and handling to maximize customer retention and loyalty. On one screen, customer service agents can measure subscriber satisfaction and QoE of each individual across all network technologies from 2G to 4G. Program provides detailed overview of subscriber activity and helps identify issues encountered by subscriber as well as cause of problem. This story is related to the following:Customer Relationship Management (CRM) Software
Tags: service
software
customer
customer service
Category:Industrial Goods and Services