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Dealer Service Departments Score Big in JD Power Study

2013-03-17 21:21:42| AutomotiveDigest.com - Automotive Industry News

Dealer service departments have seen improved scores on JD Power and Associates latest Customer Service Index Study at 797 (on a 1,000 point scale), its up 10 points over 2012 and 29 points over 2011. While customers are spending more for service at dealerships than independent service shops ($118 vs. $44 in cost per [...]The Article Dealer Service Departments Score Big in JD Power Study appeared first on Automotive Digest.

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