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Dealers Boosting Fixed Op Labor Hours and Show Rates, Xtime Says
2013-05-28 09:35:01| AutomotiveDigest.com - Automotive Industry News
As fixed operations becomes a larger portion of dealer revenue, the challenge can become making it worth more than just basic customer service fulfillment. Customers want to have a satisfying experience and dont want to have their time dragged out by inefficiency. Xtime is working on that question with dealer through its technology that is producing results. Xtime mobile ServiceTab lets advisors greet customers right at their vehicles in the service drive, where conditions are more conducive to face-to-face interaction that builds stronger relationships and trust. Dealers using Xtimes technology are seeing good results: Simplify and organize appointment scheduling Maximize appointments Build customer trust and comfort Increase service revenue Improves shop utilization Were seeing an 82% appointment show rate since using Xtime to schedule appointments in-shop and on-line, noted Ross Corey, service manager for Audi St. Paul, Maplewood, MN. Click here to read more about how dealers are using this technology to get their service departments going in this direction.The Article Dealers Boosting Fixed Op Labor Hours and Show Rates, Xtime Says appeared first on Automotive Digest.
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Category:Automotive