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Dialer Software helps maximize agent productivity.

2014-04-04 14:30:32| Industrial Newsroom - All News for Today

Offering solution for focused customer contact campaigns, Castel Connects® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on the fly. Program can also define new inbound queues and dynamically assign agents to ensure service level. This story is related to the following:Call Center Management Software |

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Category:Industrial Goods and Services

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