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Engineer, Customer Service Delivery
2017-08-24 17:13:23| Space-careers.com Jobs RSS
SES is the worldleading satellite operator with a fleet of more than 50 geostationary satellites. The company provides satellite communications services to broadcasters, content and internet service providers, mobile and fixed network operators and business and governmental organizations worldwide. SES stands for longlasting business relationships, highquality service and excellence in the satellite industry. The culturally diverse regional teams of SES are located around the globe and work closely with customers to meet their specific satellite bandwidth and service requirements. SES holds a participation in O3b Networks, a next generation satellite network combining the reach of satellite with the speed of fiber. Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams We distribute 7,400 channels to more than 1 billion people in 317 million homes We work together with our partners to develop new standards that transform how people consume and enjoy entertainment Context The Engineer, Customer Service Delivery is responsible for the day to day management of Consumer Broadband and Enterprise VSAT platforms. The incumbent shall provide Level 2 support to the MNOC shift team and technical assistance to SES sales and commercial teams. Reporting to the Director, Multimedia Operations the incumbent is responsible for tracking and resolving medium and long term operational and engineering issues that affect SES managed services such as AstraConnect. HeShe will also be responsible for ensuring the correct operation and configuration of platform and networking equipment, associated systems such as NMSAccountingBilling and the planning and implementation of space segment and return carrier plans. The incumbent will be responsible for managing and resolving interference incidents related to services under their responsibility. This is not a shift position but the incumbent will be required to provide rotational oncall support and, in exceptional circumstances, may need to cover shift absences. We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide A competitive compensation package linked to your performance and further completed with attractive benefits SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Responsibilities Take ownership of and resolve medium and long term issues that affect customers services In concert with the commercial teams, develop a strong relationship with key customers acting as a point of contact for escalated SES trouble tickets Support IP production networks under the responsibility of MNOCSD liaising with network and ground engineers when necessary Assist MNOC controllers in the detection and resolution of service affecting RF interference events Manage the integration of new platform infrastructure, additional components and software upgradespatches with SES platform vendors Perform system administration duties on MNOCSD production and monitoring infrastructure Support engineering departments in the specification, design and testing of new hardware and software systems Provide advanced technical support to customers as and when required and emergency cover on the MNOC console when required Participate in the creation and delivery of SES Certification modules Experience Qualifications Technical Degree in IT andor Telecommunications BAC 3 Minimum of 4 years experience as a Senior MNOC controller or related position Minimum of 8 years working experience in the field of Information Technology, Communications Systems and IP networks Advanced knowledge of Satellite based IP platforms and associated systems Advanced technical knowledge of IP networks and server systems Linux Proven track record in IP platform management and trouble shooting Very good knowledge of satellite communications techniques High level of operational awareness Very high level of selfmotivation, ability to work independently Ability to schedule and coordinate complex operational tasks Ability to createcompile and deliver training material Strong customer focus Good written and oral communications skills Ability to work as a team member and in a supervisory role To apply click here
Tags: service
customer
delivery
engineer
Category:Transportation and Logistics
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