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Engineer, Digital Workplace
2020-10-24 17:10:47| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is responsible for transitioning current suite of products responsible for enterprise policy, deployment, patch management and application security to Microsoft IntuneSCCM. This role is also responsible for operationalization and ongoing support of Microsoft suite of applications, including product lifecycle management, monitoring and issue resolution. The position plays a critical role in the success of multiple SES initiatives to improve and automate patching and deployment utilizing Microsoft Intune. The position is responsible for device management, application management, application deployment and patch management on all platforms including, but not limited to Windows, MacOS, iOS, iPadOs, Android, Android Enterprise. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Design and support migration of current suite of products to Microsoft IntuneSCCM tools Ongoing operationalization and support of enterprise policy, patching, deployment via Microsoft Intune and SCCM Setup, deployment and maintenance tasks for the Operating System and thirdparty Software Patch Management Software packaging GPO transition towards Microsoft Intune Manage our internal and external process documentation Build internal support documents to capture steps used for issue identification, resolution and support reference Issue prioritization and escalation Development of new tools and processes to assist with automation, reporting and management of the services Identify incident trends and drive to remediate larger andor reoccurring issues Act as Second and Third level of escalation for Incidents On CallPrimary Contact availability Multilevel communication skills ability to speak to and troubleshoot with users of all levels. Implementation of Microsoft Autopilot Configuration and implementation of Windows, Apple and Android for enterprise device enrolment Device configuration and reporting including device restrictions, profile deployment Assist the Security team towards the implementation of all security aspects regarding device management and reporting MS Windows Virtual Desktop deployment and management Perform technical research leading to solutions for system and software limitations Coordinate troubleshooting regarding Microsoft IntuneSCCM with other IT departments andor Software Manufacturers and recommend appropriate solution Create accurate, detailed technical procedures and installation instructions COMPETENCIES Indepth knowledge andor handson experience with MSFT IntuneAppLockerSCCM, including migrating from other tools Strong analytical and problemsolving skills Comfortable with native MSFT GPO functionality and policy management via Intune Good written and verbal communication skills Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Have the ability to work autonomously and effectively with others towards achieving common goals Detail oriented with a proven ability to selfmotivate and followthrough on tasks Results oriented with a pragmatic approach Ability to work in a rapidly changing environment under tight timelines Willingness to integrate international teams and working environment Ability to effectively interact with all organization stakeholders QUALIFICATIONS EXPERIENCE Minimum Bachelors Degree in Computer Science Three to five years of proven working experience in a company with central Computer management, Software deployment and Patch Management Sound experience on Microsoft Intune and SCCM SCCM comanagement with MS Intune Excellent knowledge on Windows, MacOS, IOS, iPadOS and Android devices Excellent knowledge on application deployment and maintenance on all platforms Excellent knowledge on Conditional Access General knowledge of Virtual machines, BitLocker, Windows Firewall Knowledge on scripting and deploying PowerShell Scripts and Microsoft Graph API is considered a plus Microsoft Certifications are an advantage OTHER KEY REQUIREMENTS COMMENTS Fluency in English, any other language is considered as an asset Willingness to travel internationally Good knowledge of ITSM and KPIs Incident Management Change Management Request Fulfilment Problem Management Main interface to other departments Technical departments management requirements Group Information Cyber Security compliance with security requirements Internal and external customers Apply HERE
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