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Engineer, NOC Mobility
2019-10-15 12:17:10| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, NOC Mobility United States Manassas, Virginia Role Description Summary SES has implemented a new global satellite and terrestrial communication solution in conjunction with strategic aeronautical and maritime partners to provide highspeed data services to commercial airline and maritime customers. This new solution enables SES to set a new standard in endtoend mobile data connectivity and services, and deliver home equivalent media and broadband experiences to passengers at sea and in the air. Any such solution will require a worldclass Network Operations Center with capabilities to support indepth delivery of endtoend services in a highly demanding, realtime, 247 365 SatelliteIP environment. This Network Operations Center will be staffed by highly technical, customerfacing support personnel with a wideranging skillset. They will implement, maintain, and enhance the telecommunication network, systems and equipment. The position analyzes existing networks and equipment and identifies opportunities for improvement. They will develop solutions that meet the businesss requirements. As the incumbent, you have the primarily responsibility to work in a highpressure NOC environment managing realtime customer support tickets through to resolution according to SESs internal escalation and Change Management process. You will work closely with customer and internal technical teams across disciplines to effect real ownership of the customers service. It is required that you have knowledge of IP networking, satellite communications, and multiple IP data mobility platforms including iDirect, Comtech, HNS, Gilat, Newtec, and other similar systems. Primary Responsibilities Key Result Areas Perform Level12 support to all mobility customers in a 247 environment Responsible for ownership of all tickets and open support items Triage and escalation of items according to severity Troubleshoot and identify solutions to resolve customer issues using best practice methodologies Follow standard procedures for escalation of unresolved Incidents to the appropriate internal teams and or management Provide prompt and accurate feedback to customers Liase with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Engage with vendorspartners to understand and enhance such escalations requiring partnervendor interfacing Resolve issues quickly and correctly and ensure that no items remain open beyond the maximum time required to address the root cause Document and maintain a lessonslearned database and ensure a constant culture of improvement. Document knowledge in the form of knowledge articles to form part of our knowledge management system Provide team leadership and organization for the team Professional written and verbal communications with SESs global customers with the ability to provide detail at both the technical and management levels Competencies Strong engineering and technical knowledge of IP satellite delivery Outstanding and highly mature interpersonal communication skills Ability to work efficiently and effectively in a highpressure NOC environment Superior organizational skills and followthrough Flexible, problemsolving mindset and ability to engage on creative problemsolving issues Outstanding problem solving skills Ability to deal with multidisciplinary stakeholders technical, finance, commercial, legal Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field. Demonstrated experience in Data Mobility products Minimum 5 years of experience in the satellite, or 5 years in telecommunications, or similar technical industry handling incidents Experience troubleshooting RF systems with stabilized antenna platforms Seatel, Orbit, Intellian, KNS, etc. Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness capacity allocation flexibility, transponder value, fill rate optimization, link budgeting, RF coordination Ability to troubleshoot fiber IFL solution with working knowledge of the different fiber IFL products i.e. evertz, foxcon etc. is a plus IP Networking skills network designarchitecture, network engineering, network operations and management, routing and switching, VOIP, QoS firewalls, servers Experience performing UDPTCP network bandwidth performance testing iPerf or similar Experience troubleshooting NetworkingIP systems with working knowledge of how to capture traceroutes and to identify network related issues Working knowledge of Linux based platforms Centos, Ubuntu, etc Solid understanding of GEO HTS technology and satellite ground equipment Proven ability to work with Data Mobility customers and key stakeholders Fluency in English. French, German, Spanish and other languages are considered as additional assets Other Key Requirements Comments Flexibility and resiliency to work in a shift environment, including holidays and weekends. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
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