Home Global Support Engineer, RF
 

Keywords :   


Global Support Engineer, RF

2020-07-08 10:12:31| Space-careers.com Jobs RSS

ROLE DESCRIPTION SUMMARY As the Global Support Engineer I, RF you will be the first point of contact in the SES Global Services Network Operations team providing support to our customers both internally and externally. You are responsible for the technical fault resolution of RF infrastructure comprising of antennas and supporting equipment, and modems that cover the entire service path. You will work closely with Level2 RF Engineers to further develop and maintain enhancements in processes and tools to improve operational efficiency. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Fault isolation through events and trends from multiple systems to diagnose and restore customer services, caused by RF services related interruptions or failures Follow step by step procedure for fault detection and identification using RF guidelines and work instructions set forth by SES engineering teams Take ownership of customer incidents and complaints through to resolution or escalation to Level 2 Follow standard procedures for RF antennas and electrical motor systems supporting the antennas, with escalation of unresolved Incidents to the appropriate internal teams Initiate, update and resolve incident records and convey actions taken to customers Provide prompt and accurate feedback to customers Ability to articulate complex technical issues in business terms, and explain customer impact Excellent troubleshooting and resolution skills on RF services and infrastructure, with working knowledge IP Networking COMPETENCIES Customer Service Troubleshooting Flexibility Teamwork Proactive Accountability QUALIFICATION EXPERIENCE Required Bachelors Degree in Electrical Engineering, Telecommunications or similar field Experience operating remote connectivity tools Basic knowledge of IP networking Ability to work 12hour rotating shift schedule, nights, weekends, and holidays Preferred ITIL Foundation certification Proficiency in multiple languages Satellite Communications industry experience WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE

Tags: support global engineer support engineer

Category:Transportation and Logistics

Latest from this category

All news

11.12Daimler Trucks North America Recognizes 29 Masters of Quality
11.12Daimler Trucks North America Celebrates Recent Successes at the Mid-America Trucking Show
11.12California Cartage Company and the Ports of Long Beach Los Angeles Just Got 232 New Trucks "Greener"
11.12Sterling Presents 2008 Harley-Davidson Sportster to Sterling Bullet Work Hard Play Hard Sweepstakes Winner
11.12Sterling Trucks Focuses On Fuel Economy With The Introduction of Eaton Fuller UltraShift HV Transmission
11.12Trailer Options
11.12Roller & Other Special Floors
11.12Refrigeration / Reefer Equipment
Transportation and Logistics »
24.12Seaboard Foods, Oklahoma Pork Council partner to Give-A-Ham
24.12Extension needed to thoroughly review EPA air emission draft models
24.12Indiana Pork donates $5K in gift cards to support state's teachers
24.12Morrisons customers still waiting for Christmas deliveries
24.12Bacteria significantly reduces methane emissions in Danish pig farm study
24.12Farm Progress America, Dec. 24, 2024
24.12Farm Progress America, Dec. 24, 2024
24.12Brazil shuts BYD factory site over 'slavery' conditions
More »