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Got a complaint? Southwest Airlines' new social media hub is listening

2014-08-28 16:09:36| Airlines - Topix.net

When will the plane take off? Will I miss my connecting flight? What about my baggage? Will I need a hotel tonight and will the airline pay for that? These days, customers will take their complaints to social media, blasting companies in public if there's a complication, disruption or bad experience, especially if they don't get answers right away.

Tags: is media social listening

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