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Head of Service Creation
2013-01-10 15:38:25| Space-careers.com Jobs RSS
Astrium Services Government Communications is the worlds leading commercial provider of militarygrade satellite communications. EADS the European Aeronautic Defence and Space Company is a global leader in aerospace, defence and related services. The EADS Group includes the aircraft manufacturer Airbus, the worlds largest helicopter supplier Eurocopter and EADS Astrium, the European leader in space programmes from Ariane to Galileo. Government Communications is the prime contractor for the Skynet 5 contract with the UK Ministry of Defence, signed in October 2003, valued at 3.6bn. The programme provides mobile voice, video, internet and broadcast communications for the UK armed forces, as well as a range of other Government departments and agencies. GC own, manage and operate the Skynet 5 satellite system, and are responsible for delivering the service, controlling the satellite, managing the network and implementing all upgrades throughout its life. From the outset GC designed Skynet 5 to be large enough and capable enough to provide military satellite services to a range of other countries and organisations. These include NATO and the armed forces of the Netherlands, Portugal, Canada, France and Germany. A vacancy has arisen for a Head of Service Creation with Astrium Services Government Communications in Stevenage. This is a senior leadership role and is expected to strengthen GC leadership at all levels, by adopting a cabinet responsibility to deliver GC objectives, and to work with GC leadership colleagues to support the strategic vision and direction provided by the GC Executive Director. This role can be based at any Astrium GC site. The purpose of the Service Creation Department is to Ensure that the GC business objectives are fulfilled by effective management of the portfolio of service products throughout the life cycles. Innovate and create new service products and associated business propositions based on defined or assumed market needs in line with the overarching GC Strategy and growth targets. Ensure that all GC Innovations and RD activities are targeted towards successful and sustainable business activities. Develop new service products and associated business propositions based on existing delivery platforms through innovative business and commercial packaging. Increase profitability and customer satisfaction by improving current services and increasing their efficiency managing services from initial concept, through the initial and detailed design phases, to eventual withdrawal from the service portfolio. Manage the overall service portfolio, eliminating duplication and describing services in a consistent manner. Support Marketing and Business Winning in the creation of targeted sales collateral. Accountable to the Executive Director, this role is responsible for the leadership of the service creation team, to accomplish the following The creation and agreement of business case for each new GC service product. This will require effective crossworking with business winning and business delivery to ensure that Service Creation, Business Winning and Business Development objectives are all achieved through the appropriate handover of responsibilities and mutual cooperation. Each business case and the company performance against it will be owned and, if necessary, updated by Service Creation throughout the lifetime of the Service Product. The identification, creation or harnessing of the market service needs to filter and then develop the most attractive ideas into service products in order to fulfil identified customer requirements and to generate revenue and profit. The planning and maintenance of each GC Service Product through its lifecycle, which will include any rollout, by auditing and reporting to ensure the approved Business Case ROI is achieved. The management of any Service Technical Refresh Budget that has been assigned as part of any Investment or Customer proposal. The creation and maintenance of a service product roadmap that is in complete alignment with the Operating Plan, the GC Strategy and the Technology Roadmap. The creation and maintenance of the GC service portfolio, with crossworking with Business Winning and Strategy and Marketing to ensure that sales and marketing collateral are developed according to the business needs. This includes liaison with Business Communications and other parts of EADS to align service offerings. Managing and developing the Service Creation team and providing the required levels of guidance and strategic leadership for all services currently in development phases or in service. Ensuring that each SPLM is supported in delivering their projects by securing, or supporting requests for, adequate GC and panAstrium Servces resource including for example Project Management expertise, Capex funding, CTO expertise, etc. Seeking out and managing industry relationships and agreements required to develop andor deliver the service products in line with the relevant company procedures for procurement and partnering. Developing the skills and talents within the service creation team. To ensure the team is correctly resourced to achieve the Service Creation objectives and that succession planning is in place. The successful candidate will demonstrate the following skills and experience Degree qualified or equivalent experience. Extensive experience in Government including Defence Telecommunication services. Experience in Milsatcom or similar high assurance service is desirable. Extensive experience in Service and System architectures in telecommunications. Experience of commercial modelling and business planning including understanding of the key drivers for successful business cases. Financial awareness associated with service delivery projects. Evidence of international exposure working with overseas customers and partners especially Government including Defence. Evidence of strategic thinking and decision making based on a sound business rationale. TO APPLY click here
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Category:Transportation and Logistics
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