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IBM Suits Up Watson to Tackle Thorny Customer Service Problems

2013-05-22 01:01:00| TechNewsWorld

IBM on Tuesday announced that it will offer Watson -- its artificial intelligence software package that won the Jeopardy game show -- as a customer service solution called Watson Engagement Advisor, a cognitive computing assistant that rapidly learns, adapts and understands a company's data.

Tags: service customer problems ibm

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