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IBM launches Watson customer service smart bot

2013-05-22 13:34:12| InfoWorld: Top News

Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson Engagement Advisor uses IBM's Watson, the artificial intelligence software the company developed to compete on the Jeopardy game show two years ago.

Tags: service customer customer service smart

Category:Information Technology

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