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ICT Service Manager
2021-06-17 11:13:21| Space-careers.com Jobs RSS
Please submit your application by 08072021 1159 Prague time The only means of submitting an application for this vacancy is through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers ABOUT THE JOB The Agency is looking for an ICT Service Manager who will actively contribute to the fulfilment of the Agencys responsibilities related to the implementation, supervision, development and evolutions of the ICT services. The jobholder will be mainly responsible for owning ICT service management processes, including the day to day management of thirdparty suppliers and ensuring ICT services delivery in line with agreed performance standards. TASKS AND RESPONSIBILITIES Hisher main tasks and responsibilities shall in principle include without limitation Manage the interface with the Agencys internal stakeholders, internal ICT team and external stakeholders Lead the ICT service implementation process and all related activities e.g. procurements in close coordination with ICT management and other stakeholders Contribute to the service definition, deployment, operations and further development from the ICT service perspective Manage the service delivery on daytoday basis, act as the Agency interface towards the service providers and remedy any issues, escalate problems to ICT management, propose solutions and improvements Manage assigned ICT contracts with focus on efficient ICT service delivery based on formal SLAs and assigned budget Coordinate and actively prepare the technical and contractual documentation for the services Define and monitor service level agreements, KPIs and other service parameters to monitor the performance of the services Operate in compliance with the Agencys Quality Management System ISO 9001 and perform tasks related to quality management Maintain and ensure continuous improvement of ICT service catalogue Ensure the development of service level agreements and operational level agreements for all services in the catalogue Manage ICT service requests, ensuring compliance with agreed governance processes and workflows. MINIMUM QUALIFICATION The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies of at least three years attested by a diploma Appropriate professional experience of at least three years after having obtained the required diploma Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post APPLICATION PROCEDURE In order to consider your application valid, you are required to log in and submit application through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1527
Tags: service
manager
ict
service manager
Category:Transportation and Logistics