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IT Field Support Technician
2017-11-08 14:12:04| Space-careers.com Jobs RSS
RHEA Group is currently recruiting IT Field Support Technicians to provide local IT Support at every ESA sites, which includes HQ in Paris, France ESTEC in Noordwijk, The Netherlands ESOC in Darmstadt, Germany ESRIN in Frascati, Italy ESAC in Villafranca, Spain ECSAT in Harwell, UK EAC in Cologne, Germany Tasks and Activities The scope of work will include but not limited to the following You will be supporting the operations of the end users devices and accessories such as desktops, monitors, mobile phones etc. You will be supporting ESA with the definition of a procurement plan for new devices and accessories. You will be timely triggering the procurement by providing ESA with the Procurement Lists Bill of Materials for local stock refurbishment, refresh plan and ad hoc requests For some sites, you will be configuring the equipments and shipping it to other sites. You will be configuring the devices, MAC and MS Windows You will be supporting service management activities in accordance to procedures and processes that have been defined centrally. You will be liaising with ESA established vendors to repair broken or failed devices in accordance with the agreements signed by ESA You will be contributing to the Service Assets and Configuration Management process by updating support tools line with the relevant Work Instructions You will be conducting physical audit on IT equipments deployed to end users and take corrective actions as necessary. You will be responsible for the provision of second level support to IT users, the first level being the IT service desk run by an external provider which could include providing IT incidents investigation and resolution when needed providing IT specialized support for local events e.g. conference providing bill of materials, and ordering management for small consumables managing all incidents and requests via the centralized incident management tool. You will be responsible for supporting IT centrally managed services back office, IT service desk etc. with task such as patching of network cables installing and configuring printers, scanner and faxes personal and network replacing toner and clear paper jam You will be supporting troubleshooting activities under the direct guidance of ESA Skills and Experience The following skills and experience are mandatory You have relevant qualification in the field of ITComputer Engineering You have at least 4 years of experience in IT Support You have solid communication skills and willingness to work in a team environment. You are detailoriented, hardworking and enthusiastic. You are able to work independently when requested. You have very good command of English Language You are proficient in MS Office applications You have experience andor knowledge in the following Firewall systems or IT security experience Active DirectoryDC knowledge Symantec Antivirus Experience with Team Viewer or other remote support tool Microsoft Certification Email Server experience Virtualization environment knowledge. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 29112017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: support
field
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field support
Category:Transportation and Logistics
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