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IT Service Leader
2017-11-20 13:11:56| Space-careers.com Jobs RSS
RHEA Group is currently recruiting an IT Service Leader to provide local IT Support at every ESA sites as well as to manage the local service support team, which includes HQ in Paris, France ESTEC in Noordwijk, The Netherlands ESOC in Darmstadt, Germany ESRIN in Frascati, Italy ESAC in Villafranca, Spain Tasks and Activities The scope of work will include but not limited to the following You will be managing the team of IT field technicians and local service desk. You will be managing the daytoday activities, relations with subcontractors and communication with endusers. You will ensure processes, procedures and work instructions are followed by the local team. You will be managing escalations. You will be managing projects, doing feasibility studies. Working on deploying new infrastructures. You will provide service reports to ESA and will participate to regular service status meeting. You will be coordinating the IT support centrally managed services back office, IT service desk etc. Skills and Experience The following skills and experience are mandatory You have relevant qualification in the field of ITComputer Engineering You have at least 10 years of experience in IT Support and experience as a Service Manager or Service Lead You have solid communication skills and willingness to work in a team environment. Must have experience in a technical services provider Good organizational skills and planning Excels within a multicultural environment and works well with remote teams You have very good command of English Language You are proficient in MS Office applications How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 29112017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
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leader
Category:Transportation and Logistics
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