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IT Support Administrator
2014-02-26 13:36:53| Space-careers.com Jobs RSS
RHEA is currently recruiting an IT Support Administrator for the Service Desk Team at our clients premises in Darmstadt, Germany. Tasks and Activities Your primary tasks and activities may include Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Skills and Experience You must possess the following skills and experience Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support A strong customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Demonstrated experience in performing user administration in MS Active Directory and Exchange. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment. Good command of the English language. The following skills would be highly desirable. Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Good command of written and spoken German How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 28032014. We look forward to hearing from you!
Tags: support
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