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IT Support Officer SEA
2016-10-04 17:04:27| Space-careers.com Jobs RSS
The IT Support Officer reports to the System AdministratorManager and is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Specific tasks include Provide IT support to any activity specific to the implementation of the SEA Delegation Agreement Support in the administration and deployments of the specific IT systems necessary for the SEA Delegation Agreements Server Administration and Deployment Support the distribution of SEA products to Authorized Users according to SEA distribution policies The tasks dedicated to the SEA Delegation Agreement will account for 50 of working time. Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Talking staff or clients through a series of actions, either facetoface or over the telephone, to help set up systems or resolve issues Troubleshooting system and network problems, diagnosing, and solving hardware or software faults Replacing parts as required Providing support, including procedural documentation and relevant reports Supporting the rollout of new applications Setting up new users accounts and profiles and dealing with password issues Prioritising and managing many open cases at one time Rapidly establishing a good working relationship with users Performing additional duties as directed by the Head of Division.
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