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IT Support Specialist
2018-10-19 16:28:44| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Due to continued growth, we are looking to recruit four IT Support Specialists on our prestige customer site in Munich area, Germany. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The successful candidate will concentrate hisher activities on the following Install personal computer hardware, performs preventive maintenance and cleaning, preventive and corrective software maintenance, and assists end users with problems. Has the ability to set upreplacetroubleshoot personal computers PCs and printers following manufacturers or other written or verbal instructions Installreplacetroubleshoot peripherals such as smartcard readers, webcams, network cards, hard drives, memory. Install software on personal computers and assists end users with problems. Has the ability to Install commercial software packages following manufacturers or other written or verbal instructions. configure software for use with specific printers Assist endusers with common tasks and common problems encountered with software used for word processing, email, and file compression. Assist endusers with connections from computers from outside their office to the organisation. Prepare simple instructions for endusers to follow while completing common tasks. In particular to have A skill in identifying and using terminology that endusers will understand A skill in writing instructions that are complete and are logically organized The ability to convey complex or technical subjectmatter in terms that a lay person or someone without technical training can understand Perform Service Desk tasks and Welcome Centre tasks, such as Taking phone calls. Raising incident and request tickets. Review new technical documentation and test new system installations, raising any anomaly according to the required formal process. Manage user accounts according to the IT security guidelines. Provide 247 oncall support. Maintain and update the knowledge database and wikis. Support projects in their handover to operations. Perform asset scanning and reconciliation tasks. Ideal candidate The ideal candidate should have at least 1 year of relevant experience. Work in a shift system possible Oncall duties possible Proven working experience with supporting Windows and Linux systems and peripheral equipment in a secure working environment. Indepth knowledge in at least one of the following Network technology Routing, Firewall, VLAN, VPN Windows Server AD, DHCP, DNS, DFS, RDS, WSUS, Exchange Backup solutions Other area relevant to data centre operations Proven working experience with providing enduser support, in particular by means of remote access and visiting endusers. Proven working experience providing troubleshooting and functional support to endusers for the products from the Microsoft Office suite such as Outlook, Word and Excel. Proven working experience in an ITIL environment implementing processesfor Incident Management Service Request Fulfilment A good command of English with proven drafting ability. A good understanding of Information Technology in general including backend environments. Behavioural competencies Works harmoniously with others to get a job done responds positively to instructions and procedures able to work well with staff, coworkers, peers and managers shares critical information with everyone involved in a project works effectively on projects that cross functional lines helps to set a tone of cooperation within the work group and across groups coordinates own work with others seeks opinions values working relationships when appropriate facilitates discussion before decisionmaking process is complete. Demonstrates knowledge of techniques, skills, equipment, procedures and materials. Applies knowledge to identify issues and internal problems works to develop additional technical knowledge and skills. Personally responsible completes work in a timely, consistent manner works hours necessary to complete assigned work is regularly present and punctual arrives prepared for work is committed to doing the best job possible keeps commitments. Responds to requests for IT service in a timely and thorough manner does what is necessary to ensure customer satisfaction prioritises customer needs follows up to evaluate customer satisfaction. Establishes high standards and measures is able to maintain high standards despite pressing deadlines does work right the first time and inspects work for flaws tests new methods thoroughly considers excellence a fundamental priority. Remains openminded and changes opinions on the basis of new information performs a wide variety of tasks and changes focus quickly as demands change manages transitions from task to task effectively adapts to varying customer needs. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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specialist
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